Ayni Cusco Hotel

There’re some pros and cons about Ayni Cusco Hotel. Pros: The receptionists are very service oriented, particularly Jhon, who helped our family to find a late night emergency clinic when my son accidentally ingested a chocolate with peanut. He also helped us to find an available alternative taxi when the one we ordered didn’t arrive in time. Cons: the property is new, but with extremely poor sound proof, we could hear every move from the room above our room. The bathroom is new but with no hooks nor rack to hang towels or toiletry bag. The kitchen staff was not properly trained for customer services. The food in the breakfast was nearly gone when we went to the restaurant at 8:30 and we requested some fried eggs in Spanish. The lady reluctantly made some eggs for us after 15 minutes wait and didn’t replenish the food, considering the breakfast closed at 11am. This property located in the upper outskirts of Cusco in a slightly poorer neighborhood and it took about 10-15 mins to walk to the Plaza Mayor. My family and I didn’t mind walking down in daytime and evening, but at night the walk didn’t seem like a good idea.

Needs improvement

The property inside is very nice, the rooms are spacious and the bed was comfortable. The hot water for the bath/shower was warm at best. The surrounding area is not the nicest part of Cusco and it is a little far away from the historic old town.

The good: New, attractive, surgically clean accommodations. More secluded, quiet location. Great view of town from the rooftop bar. Staff couldn't be more friendly and pretty good English. The not as good: About a mile and a half walk to the plaza (walk back is uphill) no sound deadening in the building, beds are kind of comfortable, Window above the entry door lets light in as long as the hall light is on.

Well overall the service as well the property was very good , the staff was always available and the breakfast was great , we can't complain everything was pretty good , good value for the money... Definitely we will come back!!!

Muy bien atendiendos, hotel bonito y muy limpio. Resaltamos la atención de todo su personal desde la recepción hasta la salida, nos guiaron nuestras y nos sentimos muy bien acogidos. Volveríamos

Un poco la distancia del centro pero lo solucionamos

New, beautiful hotel. Awesome views of the city. Great staff!

I stayed at Ayni Cusco Hotel as a solo female traveler with very basic Spanish, and I couldn’t have felt more welcome. The staff were incredibly warm, helpful, and kind throughout my stay. I loved the thoughtful welcome basket, the complimentary breakfast each morning, and the daily hot water and tea bags—such cozy touches. The laundry amenities were also super convenient. Ayni felt safe, comfortable, and like a true home base in Cusco. Highly recommend!!

Clean Ok