Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

I had an AMAZING time at the Royalton Splash Riviera. My sister and I started the week out celebrating my birthday, and ended the week celebrating the wedding of our friends. The staff were EXCEPTIONAL at every location. From walking out of the van from the airport, to check in, room service, each restaurant and event space, group activities, etc. The BEST experience for our first all-inclusive resort. Will be returning to this location and visiting more in the near future.

Good

Lots for kids to do but not very clean, service was slow and food was mediocre

The staff were amazing, especially Gaspar, glenda, yasmin, and Claudia and Jesus

Like

I went for a family union. Everyone room was nice and smell great! Only my Room was smell like someone puked. I brought it to management. They refused to change my room. Didn’t believe what I said. ( why should I want to change my room while I waited for 4 hours to get my room—- I needed a rest. Omg). They send a manager follow me to the room. We all smell it but she said she didn’t smelled anything. I was told to wait for availability but i refused. They finally changed my room but the others room also smell like mold and humid. I too tired to at the time and I must accept it because it better than the first. Terrible, customer services. Terrible experience. Never coming back, i recommend the Hilton all inclusive.

The property is beautiful. The staff worked hard but the hotel was understaffed which led to slow service at times. The food at the buffet was only average.

Wonderful!! The staff are amazing!! The only problem is the beach.

The resort is beautiful and so many great attractions and shows for both kids and adults. Food was good. The only downside was that I booked two beds for our family of 4 but ended up in a room with a king bed and a very uncomfortable sofa which made each night sleep dreadful. Staff was amazing especially Kenny from Taj, Jairo from hunters and Andres from zen. Jonathan from Expedia has made the booking of our reservations a breeze and surprised my parents with balloons in their room for their anniversary. I would highly recommend this resort!

Housekeeping needs improvement. There was no garbage bag or container in the room for garbage. Two days garbage wasnt removed or cups/glasses replaced. Rokm service is poor. Placed an order that took 2 hours to get to my room. Amenities such as ice cream and pizza shop closes early.