Margaritaville Island Reserve Riviera Maya - An Adults Only All Inclusive

La struttura è nuova, personale gentile ed accogliente. Colazione e cena a buffet sono ottime e non c'è mai da fare fila o troppa ressa. Abbiamo provato il ristorante italiano, atlrettanto buono ed intimo. La struttura come detto in altri commenti non ha una spiaggia, purtroppo distrutta da un uragano, ma le piscine e tutto il resto sono così belle che per una vacanza in coppia e per rilassarsi poco importa non ci sia la spiaggia. Consiglio anche le serate con musica dal vivo e dj, per il post cena. La stanza è spaziodsa con buonissimi prodotti di toilette, letto e cuscini super comodi.

se ti aspetti il mare per snorkeling, non è il posto giusto, tutto il resto c'è!

The bartenders were amazing and very creative. So personal. We look forward to seeing them every night. We enjoyed them all! Gibran, Luis, Victor, Orlando, Angel, Rafael.

A beautiful resort, with great staff! Griselda and Laura were amazing! It makes it a lot more fun when the staff is having fun with us! I was surprised by how good the food was also.

Been at this resort for a few days. It's wonderful, as expected. But what really stands out is the staff. They are constantly going above and beyond to make my stay superb. BIG SHOUT OUT to Grisel. I've seen her in multiple restaurants/bars. She is amazing, friendly hard working, always will to help in any way. Thanks Grisel, ur make my holiday perfect!

I have visited this resort before and it is still one of my favs! I love this resort for a few reasons. -Small enough to walk around -Activities at night and during the day by the pool are great -People have mixed views about the food, but I would definitely give it a 4 out of 10 -Plenty of pool areas and lots of lounge chairs -Great decorated, clean rooms -The carrot cake and wings at Landshark This resort is great for those who want a little relaxation and decent number of options for activities but do not want a large resort. You will have to be okay with a quaint resort with 5 restaurants, with 2 of them you have to make reservations for dinner and 3 that are not open for lunch, and only one restaurant for breakfast. There is 24-hour room service, a lobby bar, and 2 pool bars with a made to order grill with good food. If you travel with someone that doesn't or can't ambulate far, this adults-only all-inclusive resort is perfect. And the greatest staff! Isaac, Izri, Ruth, Eugenio, Erick, Gambino, Roberto, Fidel, Baldo; Javier at Frank and Lola's; Abel in Concierge; Reyes by the pool; Carlos, Eleazar, Jessica, and Leonarda at the spa (book with Leonarda for a massage!!!!); and Quetzal who had the most amazing personality and just talked to the guests (and endured and professionally handled the overly nice conversations from the male guests). I will return, next time with a group!

El hotel muy lindo y la comida deliciosa

Nos quitaron el brazalete a las 12pm cuando hicimos el check out y todavía nuestro vuelo no iba a salir hasta la noche, es decir que nos dejaron en la calle. Pésimo nunca me había pasado en un hotel.

We booked our honeymoon with TUI in good faith, choosing a Karisma-managed 5-star resort for what we hoped would be a once-in-a-lifetime experience. What we received was a bait-and-switch, not once, but twice — culminating in a last-minute reassignment to a completely different hotel with no comparable amenities and zero consultation. Upon arrival, we discovered multiple promised features were unavailable. The new hotel was undergoing renovations, the service was subpar, and no senior management was available over the entire Christmas period to address any concerns. Apparently, five-star status doesn’t come with five-day-a-week management. We raised the alarm early and repeatedly. TUI stalled for weeks. We requested clarification. We were ignored. We requested transparency. We were deflected. The only response? A £800 “gesture of goodwill” — on a holiday that cost over £6,000 and was meant to be our honeymoon. We documented every step: the sudden management change notification, the downgrade, the lack of accountability, and the follow-up silence. Our formal complaint was met with vague platitudes and no meaningful resolution. We will now be escalating this through legal channels and public forums, and have included this experience in a forthcoming nonfiction book on corporate accountability. Let this serve as a warning: when you book with TUI, your holiday may not be what you paid for — and if something goes wrong, they may simply hope you go away.

We took a chance on Margaritaville Island Reserve without any recommendations from friends when I found it on a deal site, and Wow, am I glad! The Resort is a nice size for us, not too big, and our week (Dec 8-15) was fairly quiet, less than ¼ capacity. Canadian-heavy this week as well … might have been the snow at home (works for us!) RESORT We had our pick of the many poolside chairs & umbrellas, and there was no need to ‘save’ or get up early for great spots. The many pools gave everyone room to spread out, and it was a nice mix of Busy/Active (5’oclock somewhere area) to laid back & relaxed (S.O.S bar area). The water was cool, but we did have some rain off and on over the week, which kept the sun from warming it as much as I might have liked. The resort was Laid out well, with the different food options and bars spaced out. Two Towel-huts and a supply at the 5’0clock bar kept everyone happy, and multiple elevators, and ramps in the pool area made everything accessible (great when Hubby’s knee went out and he needed to use a cane) We Did not get to spend any time at the ‘the salted rim’, as the first 5 days of our trip, the entire Lobby was flooded with the Powerful , Cloying Stench of Flowers, chemically piped in as …air freshener? I don’t know, maybe it was a guest deterrent, lol. It certainly kept us away! I mentioned it at the desk to a few people, and did note that by checkout day, the scent had cleared. Co-incidence? Or maybe they took the comments to heart. As noted in other reviews, the whole area was hit by a storm a few years ago that washed away the Beach.. Currently, this is an ocean-view, but pool-only resort. If you Need sand with your sea, this is not the place for you,…for now. They’re working to clean up the area, but there is some decomposing seaweed in the old beach area still being removed, which can have a smell if you close enough. Didn’t bother us at all STAFF Everyone was very nice (less one guy ‘hosting’ at the breakfast buffet who clashed with hubby) and very accommodating. BIG Thanks to SERGIO , our bartender at S.O.S our week, for keeping our drinks as filled and fresh as we’d let him. 5 STAR treatment! Though we didn’t a chance to work much with our ‘personal concierge’ Febe, there was one wonderful concierge every time I went in the hut who went over & above for us, even getting our auto-closet light disconnected mid week when I commented it was annoying. Wish I’d gotten her name! Other great staff I want to mention , Marcello, Gerardo, Hernando, Luis, Jesus & all the fabulous ladies of ‘Joe’s Merchants’ that kept us full of Latte’s & Borregas(sp?) all week ! FOOD Omg, I think I put on 10 pounds, and my husband came home telling me (for the first time ever) he’d had enough Shrimp, ribs and wings to tied him over for a bit. THAT never happens. The food was so Amazing, we couldn’t help but over indulge. The buffet was pretty good (not open for lunch) but the “Pop-up” always had the best stuff, and Landshark was a winner! We booked into the steakhouse twice (I'm not a fan of Italian) and it was fabulous both times. When we were feeling peckish, we stopped by the ‘license to chill’ or feasted on pastries & snacks from ‘Joe Merchant’. ENTERTAINMENT We were there to relax, so while I could hear the active stuff going on at the 5’oclock somewhere pool, we didn’t participate. We did stop and landshark for some Karaoke , and caught the Mexican show at the buffet. We watched some mixology & cooking classes , and hung around while others joined the Texas hold ‘em games. There were also a band & a country trio we didn’t manage to catch. ROOM We had the King Paradise Suite – a luxury to be sure. It was nicely appointed with a sofa & coffee table aside from the King Bed, and each room has it’s own Minibar with fridge, & coffee maker. The coffee & accessories are provided, but you stock your own bar with complementary snacks, pop & beer from ‘Joe Merchant’ with a points-system. (They’re generous with the points, but you USED to be able to buy bottles of liquor with your points to stock your bar. Sadly, no more. Now your options are pop, beer & snacks… even though the store sells a wide assortment of products you may want (booze, coffee, energy drinks)). There are plenty of comfortable pillows, yet the bed itself was as soft as a marshmallow…Not something I could comfortably sleep on, and both sides were quite body-dented with the only comfortable spot being in the center, where it is rarely slept on. The Walk in shower with rain spout was great, and having a separate toilet stall was a good idea, however the made it small like the stalls throughout the resort (aside from one accessible one in each area), where you practically need to straddle the toilet to close the door. The closet has a sensor to turn the light on…nice feature, but unfortunately the way the door slats were angled, the sensor ‘sees’ you even with the door closed, causing the light to go anytime you go near (ie to the bathroom in the night). Bright lights at 3am, not fun, and there is no switch – but they CAN shut it off I found out, so ask for it if you have an issue. They are happy to fix your concern All in all this was a great trip, and we will definitely find time to return!

Our first visit to Mexico. We are Karisma Hotels and Margaritaville Resort users but our first visit to this resort. The facilities and especially the staff were all first rate. The butlers, concierge and servers made our vacation all the more enjoyable.