KAN Tulum Hotel

Kan Tulum is an absolutely beautiful property. It felt like an oasis every time we arrived back at the property. The staff were all very kind and helpful with anything that we needed. I would highly suggest staying here if you are looking for relaxation and escape. My only suggestions would be to add a kettle with some coffee in the rooms as the coffee bar is quite expensive. And maybe a few snack options to the menu for those that just want a little something by the pool.

We really liked the environment of the hotel. It was like a secret place. We love the big windows and decoration. They tidied up our room everyday. But we could not use the kitchen because there was no kitchenware. We asked for a hot water one night, thy told us we have a stove in our room. But we did not have any pots etc to heat the water. When we told that to receptionist she said that we need to get hot water from the restaurant. Also my husband wanted to make a surprise and buy flower from the hotel. And buy a packet. When we enter the room, on the table there were flowers and nuts and little chocolates on the table. They did not tell anything about the pricing so we think that we already paid for the nuts too. But when we check out they wanted us to pay for that too. And receptionist said she should have told us about the pricing but she did not. So everything was fine except for these things.

Nos robaron nuestras pertenencias y luego el jefe de seguridad insunuo que mi esposa las había perdido y estaba echando mentiras

Super chill. Friendly very helpful front desk host. Great breakfast bar. Private cenote is nice. Just love the vibes.

Amazing staff and a beautiful property! My wife and I just spent a week here and we are ready to plan our next trip. We made more friends with the hotel staff than we did anywhere else! Everyone we met at this resort was extremely friendly and helpful. They helped with reservations for meals, transportation, and other entertainment without hesitation and always with a sincere smile. Thanks you to Enrique and the rest of the staff there for making our trip very memorable. ☀️

This is definitely a one of a kind Gem. Secluded and Private. Nestled in the Jungle of Tulum yet close to everything your heart desires.

Beautiful hotel in the jungle. Plunge pool and cenote are amazing. Lovely staff, great restaurant

The space is absolutely amazing, however my experience was not. We booked the penthouse and did not get to stay in the room we paid for. We were checked into to a much smaller efficiency that was not what was advertised. But from our inferior room I had a perfect view of the penthouse I paid for. I noticed the owner, Sam, and his team of videographers filming a promotion. The staff was very friendly but blamed the mishap on a software issue. I’m assuming they took our room to film his video promotion.

The property is very relaxing and therapeutic.

Unfortunately, the pretty pictures hide the nightmare that awaits you. The hotel bathroom gave off the worst kind of odor making it unpleasant to spend much time in the room – we complained to the manager Enrique and he told us there wasn't anything he could do. Note that the in-room shower is literally “in-room,” a tub out in the open with no shower curtain - although I get it, that might not be a concern for some people, but naturally it made a mess. Not sure what they were thinking with this design. HOWEVER, this is what we remember most of our stay: after lunch one day, my girlfriend was laying out on the balcony when these nasty horse-fly like mosquitos they call tabanos started biting her legs and back, drawing blood and leaving painful red marks which itched her for a week after. No creams could make it go away and I felt terrible for her. Last thing I'll say is while the on-site cenote sounds cool, if you know about Tulum’s sewage seeping into the underground rivers feeding the cenotes, I’d think twice before swimming in it. Not to mention the breeding ground that the cenote serves for mosquitos! Plenty of nicer places to stay in Tulum for the money and far less misery.