For transparency, I am keeping the original review up below.
I am currently staying at this hotel, which started off a bit rocky—mainly due to miscommunication while trying to arrange transportation from Cusco. Combined with the change in altitude, heavy traffic, and a later-than-expected arrival, it didn’t leave the best first impression. That said, I was genuinely impressed by how the management noticed my dissatisfaction, took the time to speak with me, and did what they could to make things right. It’s clear they take great pride in their eco-resort.
The property itself is stunning and tranquil, with the soothing sound of the river right outside the cabin. In hindsight, I realize I should have done more research on the nature of this resort. It probably wasn’t the most suitable choice for my 74-year-old father, who has some mobility issues and mild medical needs. Still, I think the peaceful surroundings will do him good—giving him a chance to rest, read, and enjoy the landscape while I explore the nearby towns and ruins.
This resort is best suited for young to middle-aged couples or solo travelers who enjoy camping or glamping, and who want to connect with nature and disconnect from the outside world for a while. That being said, the Wi-Fi is surprisingly strong, making it a great option for digital nomads as well. Just a heads-up—if anyone in your party has back issues, be aware that the road leading to the property is quite rugged and bumpy.
Overall, I would recommend this eco-resort to those with the right mindset: travelers looking to slow down, unplug, and take in the beauty of the Sacred Valley. There’s a complimentary shuttle into town and the nearby ruins, and friendly dogs roam the grounds adding to the charm.
As promised, I am leaving my original review below for transparency.
⭐ The Good
The grounds are beautiful, and the staff are kind and friendly. Truly, the people working here seem to care and try their best.
But unfortunately, that's where the positives stop.
🚩 Where It Went Wrong
1. Pre-Arrival Chaos
Three days before check-in, I began arranging transportation from Cusco. Communication was initially prompt, then completely dropped off the day before arrival — leaving me without confirmation. I called repeatedly on a Saturday afternoon with no answer.
As a result, I had to cancel a prepaid excursion on my last day in Lima with my dad just to sort this out. I finally had to escalate to my Hyatt Globalist concierge, who — along with the team at Hyatt Centric Lima — helped connect me to someone via WhatsApp.
Only at 3 p.m. did I finally get a confirmed transfer.
2. Check-In + Room Issues
We arrived close to 9 p.m. after a longer-than-expected drive.
We were only given one key (for two people) — not ideal, but we were exhausted.
The room was an icebox — no preheating or anticipation of guest comfort.
We sat in jackets waiting for a fire to be lit.
3. Water Access – or Lack Thereof
As a Globalist, I’m accustomed to having complimentary bottled or filtered water.
Given my father’s medical needs and the altitude, I explicitly asked if we’d have water in the room — and was assured we would.
There was one small carafe of water.
At 2 a.m., we both woke up with altitude-related symptoms. I was violently ill, and my dad couldn’t take his medication properly without hydration. When I messaged the resort, someone kindly brought up a jug — but I had to insist we needed several more carafes to get through the night.
4. Key Card Policy — Surprise Charges
The next morning, I finally requested the second room key. Later, my dad misplaced his card (we suspect somewhere in the room, which has dim lighting due to the property’s eco-focus).
When I went to the front desk to request a replacement, I was told there would be a $20 charge per lost key card — a policy I was not told upon check-in, and something I’ve never encountered at any Hyatt property worldwide. I declined and instead asked someone to escort me to the room.
5. Breakfast Nitpicking
Breakfast is complimentary for Globalists — though I believe it may be included for all guests here.
My dad, still recovering from the difficult night before, just wanted a larger glass of steamed milk to soothe his stomach.
Rather than simply accommodating him, the staff said he could only have a small glass as part of breakfast. If he wanted a full glass, it would cost $4 USD. I asked, “Is milk not included?” Their reply: “Only in small glasses — but you can request as many as you like.”
This made zero sense — why encourage multiple smaller glasses (and more dishes to wash) rather than just bringing a single, larger one?
But my dad, not wanting to make a scene, just paid the $4 and moved on.
🚨 The Bottom Line
Las Qolqas charges $250+ per night, yet delivers below-standard hospitality for a resort affiliated with the Hyatt name.
Between the communication breakdowns, lack of room readiness, poor water access, unreasonable key charges, and the petty upcharge for a glass of milk, the experience thus far has been stressful and disappointing — especially when traveling with an elder parent.
The staff are kind, but the management and guest experience protocols need serious improvement to justify this price point.
I sincerely hope the remainder of the stay changes my opinion — but as it stands now, I cannot recommend Las Qolqas based on what I’ve experienced so far.
