Krystal Grand Puerto Vallarta All Inclusive

The food is good, lots of options for salads, fruits, ect, lacking meat options! The staff in the beach and pool area are fantastic as well the lunch restaurant by the pool was excellent! The only real disappointment was at the adults only area! The staff was snobby/rude, went there for lunch once, we didn't get a drink! Noone even acknowledged us, obviously didn't return to that area! Proble wont return because we prefer renting something on its own and eating at little restaurants intown!

We were upgraded to a suite with a pool. The room was wonderful, great location and the pool was fantastic. Overall the room was great, but could definitely use some TLC and updates. The air conditioning in our room was VERY loud. It was near the pool so was loud outside, but that didn't bother us at all. We enjoyed the music and hustle and bustle. The CG pools are filled with families and kids. The 5th floor pool is party central and the Hacienda pool was beautiful and adult only. The food was decent. Similar to a cruise. The drinks were plentiful but until you asked for alcohol in the drink, they were more virgin like. The beach was incredible. Lots of chairs and umbrellas, the water was so clear, and the sand was raked every morning. We would go back knowing that the experience is like a cruise ship on land!

Stayed for 3 nights. Our room was spacious and comfortable. The pools were warm and the food was plentiful and delicious. Staff were amazingly helpful. I will return.

Underwhelming stay. Staff were very unfriendly and unwelcoming, they seemed very annoyed by guests. It was unusual compared to other experiences I have had in Mexico. The other guests we spoke to also said they felt unwanted by the staff. The restaurants were challenging to get in for dinner and when we did finally get in the food was not great when we did get in. Wifi did not work during our stay. Our toilet would not flush the last day we were there. I wouldn’t recommend or stay here again.

The family side of the hotel is in very poor condition. Not well kept at all. Adult side is better but overall the food is not good. All of which makes this resort overpriced. Service could be better overall. First room we had, the sink didnt drain and there was a brown stain on the wall of the toliet room - what could have it been??? They would do well to wipe down the walls every now and then. Hallway was filled with died flies and took them 2 days before they cleaned it. As for language - usually when I go to an AI there is a language barrier but this one was worse than most Ive experienced.

We enjoyed our stay last year so much that we returned this year. Our group had several partial ocean and full ocean view rooms once again. No issues with any of them and mini fridges were adequately stocked. The property is well maintained and clean. Food was very good and plentiful. Lots of options at the buffet with theme dinners throughout the week. The specialty restaurants don’t require reservations anymore and offer three seatings. If you wait in line at one restaurant and can’t get in, however, there’s no option to try another so you can enjoy the buffet instead. The pool was clean and refreshing, but the chair game is in full play (just like everywhere else). Lots of activities offered throughout the day including beach volleyball, pool volleyball, bingo, arts and crafts and pool side games. Lots of fun. The evening entertainment is hit and miss but the Michael Jackson show continues to be entertaining. They also offer karaoke in the lobby but it was a bit much. The staff are terrific. Guillermo and Felix will take good care of you around the pool and beach areas. Daniel at reception was always friendly and helpful. All in all it was another wonderful stay. We’re already making plans to return next year.

The property was very dated. The restaurants closed and open sporadically. We had items stolen from our room and I ended up with food poisoning the last day I was there for eating a hotdog at the beach bar the staff was good and I have actually not too many complaints about them

I find it ridiculous that i can drink all the beer i want but was told i would have to buy water when we ran out of the 3 -10 0z bottles in our room in a day Also the food at the buffet was of poor quality and never warm. i would not consider a return to any of the properties of this group[

My boyfriend and I were here for 15 days in Feb, we had previously stayed at the same property when it was owned by the Hilton. Unfortunately, the new owners are not maintaining this property to the same standard, furniture at the resort is old and stained, lighting in the lobby needs to be replaced, and there are nearly no pool towels available to guests, everyday you wait hours for them and have to constantly go back to the towel station to check if they’ve arrived (I read other reviews that new towels would be there in mid February, however we were there until the last day of February and the towels were a problem everyday). When we checked in they put us in a lower class room than we had originally booked, the room had bugs so the next day we asked to be moved into the room we booked, we were told it was “unavailable” and we’d have to wait 2 days to get it. When the Hilton owned it you had access to all the restaurants on the property, however they have changed things where you only have access to 2 restaurants and the buffet, to make things worst they give access to all the restaurants at the sister resort-so when their two restaurants fill they flood ours, treating us like second class citizens. The only things this hotel has going for them is good entertainment, great food, and AMAZING SERVICE. We were treated incredibly well by the staff and if we choose to return in the future those will be the only reasons. They need to keep staff happy or this hotel will fail.

Reception staff weren’t very accommodating. Some didn’t have necessary language skills. Staff overall weren’t very friendly with the exception of Daniel and Carlos beach wait staff, and Luis buffet wait staff. They get 5 stars.