Krystal Grand Puerto Vallarta All Inclusive

The property was nice, th staff was great. It was very busy and hectic during the dirst week we we're there. Unable to get beach lounge chairs or lounge chairs by the pool. It was very disappointing, will probably try different vacation times or another resort.

The pools were great, the food at the restaurants was good. The food at the buffet was below average, there were long lines and they seemed disorganized. They also frequently ran out of certain dishes. The staff were friendly but you could only ever get 1 drink and almost no service at the pool. They didn't bring us enough towels for the room and getting towels for the pool was difficult. There were not enough chairs at the pool and they sporadically enforced the chair- saving rule.

Property was beautiful (hacienda suite side), especially the garden and swimming pool area. Our shower and bathroom drain were super slow (water seeped outside shower area into rest of the bathroom), had to have maintenance people come fix it and they were only able to fix the shower. Service was very friendly, food was OK. Overall, great experience for the price!

It was a nice stay

Wonderful resort, great staff, terrific pools, walkable beach, good food and drinks…. Enjoyed all of it

I like the property location. It’s close everywhere

This definitely isn’t a 5 star resort - it’s decent, not amazing. The food was good most days. We did eat off resort a few nights because Puerto Vallarta has so many amazing options that shouldn’t be missed. We had an upstairs balcony in our room and we never used the jacuzzi up there - it didn’t look all that clean. I was also really hoping for loungers up there, however it was just a bunch of wasted space. The thing that really stood out for us during our trip was the staff at this place - they were all so friendly and polite. We were blown away by all of our waitstaff all week. They made up for it being just a decent resort!

The property itself was very good. The staff are awesome except for the French restaurant, too long of wait and service was so slow. The rooms are Ok, updated but not complete when we got there. There were only 2 bath towels, coffee machine was not working. Outlets was not working because the card was not in the power slot by the front door. The privacy sign was not in there room. AC was weak. No hand towel and face towel in the room. We asked for all of the items on the 2nd day but only the towels came and the card for the power slot. Generally food was very good and the pool was awesome. It was still a great vacation because I do not stay in the room but just to sleep. We are outside most of the time. We asked for all of the

We did not like the fact that people reserve pool and beach chairs for others who never show-up, thusly tying up all access all-day long. Food options should be better regarding options. Restaurant options still have a poor service record. Considering other options for next year!

The staff was very friendly, but the facility needs improvement. The room got cold at night. After having multiple maintenance workers come to the room and being told multiple times to ‘wait a few minutes the room will get warmer’ someone finally told us (after 3 hours) that the temperature cannot go higher than 21 degrees Celsius. We got a notice that they were spraying for bugs on Thursday which subsequently made the bugs come out …I killed a very large roach in our room that night. The desk in the room was infested with tiny small bugs. Anytime we left a cup on the desk (empty or not) the next day there would be around 10-15 tiny bugs inside. There are few to no vegan options. I ate French fries and steamed vegetables at least once a day (sometimes twice a day) because there were no non-meat/non dairy options. There are multiple restaurants but the only take 40 people for 4 seatings and you cannot make a reservation ahead of time. Everyone shows up at 6:30 and then they tell you to come back at 7:30, and then 8:30 etc. There is a definite language barrier and although I do speak limited Spanish if I asked a question (inquiring about the Ingredients of the food, or the air, or getting towels) it was as if they didn’t want to disappoint me so they would tell me what I wanted to hear instead of just saying the truth. I had been to this establishment when it was owned by Hilton, although the price is the same the quality is not. Definitely not worth the price I paid.