New Birchfield Hotel

The staff were very polite and helpful would highly recommend and go back in the future.

Dirty unhygienic room. Hair on soap, marks on bedding. Flooring disgusting. Rude staff. I ended up driving home intead of staying.

Great Little find. Not the poshest but had the essentials. Room a little dated but the staff were friendly and helpful. Shower amazing and had a bath in too. Breakfast included in the price and on site parking which is great for Weston-super-Mare

Room was small but comfortable. I changed rooms on arrival due to toilet being dirty and in need of cleaning.

Hotel was ok, room was big and clean enough. However I was charged £20 more than the advertised price and am trying to get the difference refunded.

The hotel was dated and not clean, the toilet downstairs was disgusting - dirty no hand wash or towels. The rooms were not cleaned the time we were there except to empty the bin and wash the cups! The lounge area in the morning was littered with empty beer and wine glasses and paper debris. The staff were polite and helpful but that didn’t make up for the hotel being unclean. Would not recommend this hotel to anyone. It needs a thorough deep clean and a complete renovation.

Good outlook on to lagoon

It was a good hotel in an excellent area. I had a sea view. Lovely breakfast. Very reasonable price

Overnight before an appointment next day. Single room, big mistake. People, cleanliness, en-suite and breakfast were great. The room was a disaster. Tiny, wardrobe was in the window bay, no chair, cheap bonell sprung mattress was uncomfortable and thin plasterboard wall allowed me to hear the conversation of the couple next door! Fitful sleep than woken early by howl of (kitchen?) ventilator outside the window behind the wardrobe . . . Other rooms may be better but this one should be reserved for senior management!

The hotel is in an amazing location with lovely sea views from the dining room, our room was small and a little rundown but clean. Fresh sheets and towels. Pillows were a bit flat and bed a bit lumpy and bouncy but overall we enjoyed our stay and loved the breakfast. Very friendly helpful staff. We will return