New Birchfield Hotel

very disappointed arrived to find no BAR facilities, no change of towels in our 3 day stay. its not a Hotel its more of a B&B. Ian Richards of Ebbw Vale

Did not get any parking, so had to walk about 10mins up the road. The lift was a nice surprise. Room was ok. Bit hot in there and bathroom extractor could be a quiet inline type, which could pull cooler air into the room. Food was nice although I would have liked the tea available from the start of service. Friendly polite staff. I was hoping of a bit more of a sea view. Beach and area was really nice. 1st there and we had a lovely hot day and it was nice to eat our dinner outside.

Great location. The cleanliness let this property down. Very cheap to fix it, just some attention to details and thinking like a visitor. Very helpful staff and breakfast was ok.

No complaints about the hotel itself. Cheap and cheerful with all amenities provided. Staff were polite and the room was clean and comfortable. What I do have an issue with is the attitude towards paying customers displayed by other visitors to this hotel. Namely the two men who flew into the parking space, outside the hotel, that I was reversing into. When I got out to explain to them that I was reversing in to that spot as I was staying at the hotel. They just shrugged rudely and went in to the hotel. On enquirying, they weren’t even staying there, just friends visiting the manager. So my rating includes the attitude displayed towards paying customers by the friends of the manager, who don’t seem to care about their friends hotel guests.

Location ✔️ helpful staff ✔️ free parking ✔️ free yummy breakfast ✔️ lift ✔️ power shower ✔️however, this was a dog friendly stay whereby the windows opened 1ft from the floor and we were on 4th floor which meant we had to have the window permanently closed on a 25 degree day in a 8’ x 8’ room - stifling.. had to spend as much time out the room as poss… room was tiny, dust and hairs in carpet around skirting, bed was sooo loud & squeaky, kettle didn’t reach table top and was corded so had to make tea on floor.. all in all an ‘ok’ stay but wouldn’t return, WSM tho was amazing. Def recommend Michaelangelos 5* food service and atmosphere.

Arrived & there was no parking so had to pay for parking down the road. The room was filthy dirty. The shower gel & shampoo from the previous guest still in the shower. The bed looked like it was just made (and not clean sheets). Doesn’t look like the room was cleaned after the last guest had stayed. The menu in the room stated food served until 11pm but when we went down for dinner at 8pm we were told there was entertainment on that night so no food being served. We ended up leaving the hotel & not staying the night as didn’t want to stay in a dirty room so we drove home. The hotel offered no compensation or refund. Expedia also would not offer any sort of refund.

Room was nice. Beautiful view. Just very hot. Even with radiators off. Would been nice to have a fan of some sort.

Very enjoyable stay. The hosts couldn't do enough for us, from providing us with a takeaway cup of tea whilst waiting to check in, to swapping rooms for us. The hotel was well situated and a bus stop just down the road. The breakfast was delicious, piping hot and hot plates too which is a rarity. Another great idea was putting your room number & mobile number in your car windscreen, so you could contact the relevant person to move their car if you were blocked in. Really enjoyed our stay and will be back again.

Superbly located in front of the beautiful marina sea pool, and 5 minute walk to the town centre, pier and stunning beaches. There are carpark spaces, but they need logistics, if you're driving in and out all day. Reception is constantly manned. The rooms are clean, well stocked with towels, tea, coffee etc and soaps, shampoo. I was on the 4th floor, thankfully there's a lovely well maintained lift. Breakfast was delicious! And the views from the breakfast room are just beautiful! I have family in Weston-super-Mare, and I shall definitely be staying here again! All the staff, especially Yarrin and Billy, the only names I recall, were absolutely friendly, helpful and extremely efficient! Highly recommend.

We enjoyed our stay it was a little basic but it was clean and good enough for the long weekend we didn't however have any house keeping we had to ask for toilet rolls but having said that we would go there again