Hayy Collection Townhouse Living at Cliff Oaks

the luxury about it

Great location 📍 and good value to stay in. Beautiful view and quiet place. Secured and authorized person can access the main gate only.

One of the staff members was impolite and behaved badly while talking to customers. Agreed house number 7 was not ready during the check-in time. Insects like 🕷️ and others were all around the house. Sinks were blocked and overflow water was experienced around the bathrooms The back yard door Key was not available Some bathroom accessories were missing The dining table chairs 🪑 were Dilapidated

Great place for a group of friends to stay. It felt very secure and there was enough space for us to socialise comfortably. The owner of the property came over to run over a couple of "ground rules" and was very polite. Some of the bedrooms are quite tight for space but we managed fine.

The location is perfect for a visit to Leeds and so private and secure

Everything was adequate for our one night stay

Beautiful environment, highly private, Skylight Room.

Dilapidated facilities. Bathroom shower head falls off, Brick peeling. Dust full of the house.

Property was spacious with comfortable beds.

We faced the following issues and problems with our stay and it was extremely disappointing considering this property was marketed and priced as “Luxury”: - All of the Soap dispensers in the washrooms didn’t work and had no soap liquid. - No hot water in one of the showers because of the broken lever. One of our main reasons to book this place was because it had 2 full washrooms and 6 of us stayed together. - The washrooms DON’T have mirrors and no bath mats. - The sinks in the washrooms are extremely small and using them splattered water all over the floor. - One of the Washrooms doesn't lock. - Ground floor room as spider webs and small bugs. - No extra towels for six people living in the current booking. - House is not quite clean, dirt can be seen lying around. - Couch was already broken - Blinds in the living room were broken - Moths and insects in the house with cob webs - No instructions on lighting the electric stove - No response from property management when we informed them about these issues

No internet couldn’t do any work could barley use data as the reception in the area was 1 bar when I messaged the owners they helped with nothing and tried giving me a 10% refund at the end of my stay

Clean and modern.

Nothing.