The Gramercy Residences Makati Manila

Great stay

Firstly the room and communication from the room owner was very good, BUT overall the experience was terrible, this is all due to Security and customer services. Security is just way over the top, most of them rude or arrogant. This goes most of the satff, not all but most. So really it just ruins the whole experience

The property don't look like the one advertised in the picture. Very run down and it really need a good change of furnitures. The cupboards & wardrobes are so hard to open, and the other one is broken. The bathrooms tile is coming off. There is cockroach in the kitchen. The futon is very old and so as the blankets. Don't be fooled from the outside view it's not that fancy.

Excellent host

Excellent communication and customer service.

They emailed me that the room above was flooding and I could no longer stay there. Ok, no problem it happens, I can find another place. But then they never refunded me. They made me pay for a room they would not let me stay in. Hotels.com tried to get a hold of them but they would not answer, I tried to get a hold of them but they would not answer. They stole from me.

The residence could’ve had a tv package that offered sports. There was a slight insect problem within the apartment especially the bathroom. The check-in process should’ve been easier especially getting the elevator pass. Adding a linen service would be one of biggest recommendations. Also having a laundry service for guests personal laundry would be another recommendation. Overall my stay at the Gramercy Residence was average. The location of the residence was the best.

Very close to night life

Very friendly staff at check in.

Matress saggy but otherwise great stay