Home2 Suites by Hilton Hammond

Friendly staff . Clean , quiet , comfortable .

Hotel was nice and clean

I was really expecting a wonderful stay for my aunts 97th birthday but the customer service at check in was so hectic and unprofessional manager approached me while im swimming with my kids about if i was staying there or not and which room i was in. Come to find out they had canceled my reservation and i had to pay an inflated rate for one night

Asked three times about to fixing clogged toilet without result. so we spend a whole day without a toilet

Not what i book

The rooms were great

We had to clean the toilet and bathroom floor. No dishes for us to use. We had to ask for towels and wash rags and then were told they were washing @ 7:30 PM! Food all over wall and cabinet. Not toilet paper or hand soap. I look for home2suites hotels because I’m use to the excellent service and cleanliness.

For the past 2 years we have stayed at this hotel. The staff is very friendly. The room was clean and very comfortable. This is our go-to place when in town for Dark Lord Day. We’ll be back next year for sure.

Lady at check in appeared to be on a substance of some kind. First room had a dirty and clogged toilet, no issue moving to a new room. Only 2 towels for 3 people, no issue getting more. Beds comfy, kitchen space nice as we were there for vball tourney and had room for snacks and waters. Shower fine.

The GOOD: Customer service was good overall The BAD: The TV did not turn on! The water in bathroom was very slow. The UGLY: the ANTS in the bathroom! I noticed them about 2am at which point i was way too tired to complain and go thru switching rooms. I kept everything including shoes above the floor. I didn't feel comfortable enough to even shower! The AFTER: upon checking it, i expressed my complaints at the desk. It was received with empathy and she was apologetic. I was asked for my phone number and i gave my hilton rewards and was told someone would be in touch. I was told my receipt would be emailed. It was not. I called back and spoke with a gentleman who stated my email wasn't on file. I explained that it was asked of me when i checked out. So i gave it again. I also asked if my complaint had been noted. He wasn't sure but he asked what they were. He asked if i have proof like photos specifically re the ants. That the process was to send proof to corporate and i would be contacted. I told him none of that was said to me. If it were i would have gone back to the room to do so. I was tired and frustrated. After hanging up. A few minutes later i checked my email for the receipt. It was not there so i called again. This time i asked if he would repeat what i told him. He had it wrong. He tried to tell me that's what i told him. No, i know my own email. I didn't like the tone. I received my receipt. Not going back to stay again...ANTS