Host & Stay - The Townhouse

Lovely big home made our holiday extra special the grandchildren loved the play room great location for north bay

Nothing

Great for us (a group of men walking the Cleveland Way). Excellent Brew Pub opposite. Close to other amenities.

Needs some 'loving care'. The for sale sign by the front door tells it all. A boarded up property on the opposite side of the road adds to the run down feeling. Needs a deep clean (eg. grubby carpets and cooker).

Only having 1 parking permit for a five bedroom house seemed strange but local pay and display was close by and reasonably priced

Nothing. The whole experience was ruined

We booked for Friday25th July until Tuesday 29th July and left early. Fridge freezer wasn't;t working from day one and hadn't been for the previous two weeks as both ourselves and previous guests had emailed and phoned several times to booking.com and host and stay. The fridge lights come on and fools you into thinking it was working until all your food defrosts and warms up within hours and you have wasted all your money. The bean bags in the play room were flat making them unusable. Toys and games had missing pieces making them unplayable and there were no chalks for the chalk wall. Baking trays were corroded and rusty. Crockery was chipped. There were exposed external wires and lights hanging from the wall. The property was not compliant with basic fire safety regulations. A fire cracker left in a cupboard exploded in my hand when it was moved. The gas safety certificate in the welcome file expired in November 2021 along with expired electrical PAT testing. Insanitary bedroom bin which has not been emptied and was full of hair and used tissues.

Good location and have everything you need there! Great for all ages too. Would definately recommend

Location was good, easy walk to the beach.Also walking distance to town centre good. Rooms were bright and clean. Beds were comfortable. Kitchen was fairly well equipped. Plenty of room for a family.

The clothes hanging in a couple of the rooms were too high to reach comfortably, same for cords on blinds in lounge, just too high up. There were no spare blankets in case it was cold. The frying pans and oven trays need renewing to non stick . Also it needs an indoor clothes rack and brush and dustpan. Front garden etc needs tidying, first impressions count. It would have been nice to be informed that the fridge freezer wasn't working. We didn't find the fill in ones until next day. Although there was an information booklet, it did not say bin collection day, and there seemed only to be one green bin. The fact there was no parking was a big downside for us, no free parking tickets available, however there is a park on your drive space just down the road, which you can book.

Bathrooms excellent.Location superb for a family.

Need to replace faulty equipment quicker or leave a note explaining the problem... kitchen fridge freezer and lounge television.They had been substituted bit with inferior models.

Location a bit run down but a mix of properties from guest houses b&b holiday lets HMO’s. Convenient for beach and parks. South beach area walkable distance. Only used a car for food shopping on arrival Lots of places to eat out and enjoy a drink. Clean in general bedding and towels provided and very clean. Great family house with playroom and tv in there.

House would benefit from a deep clean. Light fittings quite dusty along with skirting boards. A couple of beds need better mattresses. Bedrooms would benefit better if there was a mirror. Not easy to dry your hair with no mirror.

Scarborough was lovely, the location of the Townhouse was just right. But no parking at the location.

We were a group of 4 adults and 2 small children. On arrival the fridge did not work, the company knew about it before we arrived but did not tell us. We were forced to buy a fridge to keep our food in. The house was tidy on arrival, but there were areas of fluff and dust under the tables and other places , there is a light in the under stairs cupboard showing bare wires. There was brick dust on the skirting board in one of the bathrooms. The house is designed for 10 people , there is enough cutlery for 6. The pots in the kitchen are old and rusty. These and other complaints were put to the company, we were given lip service about how much they care and that a manager would contact us to help. A week later and several phone calls later I am still waiting!! The shower rooms have shower pipes that are leaking, the tiles haven't been cleaned properly in a long time, the shower mat is that old it is falling apart. The mattress in our room was very lumpy and uncomfortable. The outdoor furniture was old and broken with cushions missing. I hope any people going to this property after us read this review and ask questions of the company.Would I go back, no ! Would I recommend this company, NO they are happy to take your money , offer all sorts of promises but fail on all counts.