avid hotels - Odessa Northwest by IHG

Wasn’t told there was a $25 charge for incidentals that was eventually refunded 5 days later

This property is new construction. The main entrance lacked "wow" factor and was not very identifiable. Cleanliness wasnt a top proprity as there were crumbs in the foot of one of our beds and a hair/dust ball behind the door. We were supposed to have an ADA accessible room. There were grab bars in the shower, but the beds were kind of high (not very accessible) and there were no furnishings apart from a rickety office chair. In their attempts to be "modern" they didnt have a closet but rather a coat rack looking thing above a very tall "bench". It felt very sterile (without the cleanliness) like a hospital. The "furniture" or benches rather had plastic padding like patio furniture. Do not get me started on the breakfast. Where other IHG hotels have a steaming hot breakfast, we had luekwarm, pre-heated Jimmy Deans that stuck to the paper from being in a warmer for who knows how long. Whomever designed the layout does not have any idea what a kitchen's flow should feel like. The plates, utensils, & toaster were one place & there was a floating island 10-ish feet away with all of the fruit, milk, cereal, and bread/bagels/muffins. So get your plate, walk 10ft, select your bread then walk back to the toaster. Just very disorderly and chaotic with a crowd bumbling back & forth. The machine for coffee was out of order & the juice didnt seem to be installed properly as all were too strong to drink. No one was around to attend to anything including the front desk clerk. We wont stay

Asked the service personnel to only deliver towels, request was granted. Everything was clean and the provided shampoo, soap and conditioner were the large bottels, really nice.

This hotel is not old but I don’t know what happened my room was deteriorated. I know we’re in the oils field heartland but still my room was beat up.

First morning breakfast was out of everything they did not pa

Room is basic but comfortable breakfast bar ok a bit off the highway.

Very good experience. The front desk lady was very polite and helpful. Room was cleaned and spotless.

One of my best hotel stays ever! The staff was beyond accommodating! I will definitely stay here again!

Very nice hotel