Santa Lucia Suites - Barranco

Clean, spacious, lots of facilities….very central! Staff were super helpful! I would highly recommend these properties.

The staff was really nice, the room had an amazing terrace with views to the river, you could listen to the river stream while sleeping, close to the city center but not too close to be in a noise place. Perfect.

Nothing.

We stayed for 21 nights in June-July. It was wonderful. Nice, newly renovated, modern apartments. Marcela and Amelia were friendly, able to communicate in English (because my Spanish was lacking), always helpful, accommodating, and responsive to our requests. Marcela even helped me with my Spanish and was a great source of information for all things Cuenca. The apartment was fully furnished to include in-unit laundry. The bed was comfy and there was no shortage of hot water in the shower. The apartment is located on Rio Tomebamba, next to Puente Roto. The sound of the river made for a nice, calming atmosphere. Great location to be able to walk anywhere in the city. The Supermaxi and Mercado 10 de Agosto are a short walk for all your grocery needs. Excellent restaurants right on the same street. We really enjoyed our stay. I look forward to seeing Marcela again too. Whenever we travel to Cuenca, Santa Lucia Suites - Barranco will be our home.

A fabulous apartment in a quiet area over looking the river. We had a wonderful stay. The apartment is very well appointed; clean, comfortable, well equipped, spacious, very secure... feels like home. Easy walking distance to the historic area of town, with plenty of options for eating and shopping. Great supermarket about 10 minutes walk away. You need to be aware that there could be certain times for check in. There isn't a person at reception the whole time. We loved our time in beautiful Cuenca. Thanks for having us stay at Santa Lucia Suites!

When we arrived, the room was full of promise. It was a good size and looked very nice. The view from the balcony was stunning and it was so close to all of the lovely things we wanted to see. The room was also modern, and I was pleased that we had a washer dryer.

Unfortunately we had a number of problems during our stay. Firstly, on the first night our gas hob in the kitchen did not work. This was rectified the following day. The next night a gas alarm in the kitchen went off the duration of the night. This was quite unpleasant and meant we got a poor night of sleep as we were worried about gas. On our final night the water heater on the balcony that provided hot water for the shower exploded and hot water flooded the balcony. This was just before bed and there was nothing that could be done to fix it. We were offered another room but unfortunately the water heater had flooded that room. The staff were very apologetic, but this was an unfortunate experience that meant we did not enjoy our stay as much as we had hoped we would. The room could also have been a little bit cleaner overall. There were also a few basic things missing from the kitchen, such as coffee or anything like that. It is possible that we just had bad luck during our stay. I think that we would have been very happy there if none of the unfortunate events described above had happened.

I felt very confortable, the suite was spacious, and had everything. The staff was very attentive, warm, prompt to help me in any way possible. The location was great, closed to the old town and the modern too. The surrounding is beautiful right on the Tomebamba river, you couldn’t ask for more. I will recommend this place in a heartbeat.

The best recommendation I can say is that I would definitely stay there again. I absolutely loved it. Beautiful views, comfortable accommodations, and great amenities. Kind staff who followed up when our flight got delayed. I will stay there again. The only negative and it has NOTHING to do with Santa Lucia. The cab drivers couldn't find the Suites.????