Casa Maya

They will try to charge you twice if you pay at the property. I arrived at 1PM, paid for my reservations, and left my bags because it was too early for the 3PM check in time. After returning at 4PM, I checked in without an issue. About 30 minutes later, a worker came to my door telling me I never paid. I showed him the charge on bank account, and he left. He came back multiple times asking for the same. He told me to call his manager, but I refused because the property should have my number from the reservation. I ended up leaving at 7PM and driving back to San Salavdor. The whole thing seemed like a scam to get double payment. They refuse to issue a refund even after claiming the payment never went through. In addition to the issues with payment, the photos of the property are misleading. The pool is tiny, more like a plunge pool, and the beach is not accessible. Hotels.com also refused to help with a refund or credit. Stay here at your own risk. There are better properties in the area.

The staff not friendly, poor customer service. I expected more.

Such a lovely view at Casa Maya. The property is beachside. There is a small pool and to swim in. The beach in this part is scenic with a high cliff and a cave next to an extensive amount of beach rocks. The wave is quite strong so it’s not suitable for swimming, but it’s beautiful to view. The service was good and food was decent when I ate at the restaurant . The room was comfortable and had a pleasant beach vibe.

The place is okay nothing fancy but the food service takes for ever

We stayed there for three nights and their food was very good, and all of the staff very friendly.

The place will be better but right now they are doing constructions. They need to check the rooms every day for towels and toilet paper.

Staff was incredible! Best staff so far on our three week vacation travels. Wendy, Karla, Diana, Angel and Marylyn. I need coffee every morning before I start my morning, there was no coffee pot in the room, they do have a note that states that if you want room service, you can always order it, but all I wanted was my coffee in the morning so Wendy the AM waitress made sure to pass it Karla the evening waitress. Karla brought a coffee pot and coffee that evening. That meant the world to me, and they all did it with a smile! The property is under construction, but even the people working were very pleasant.

Due to recent high sea level and waves the beach is pretty much gone 😞, they are only rocks left but this is everywhere in La Libertad. The waves are amazing for surfing though!!

Very cute hotel! Everything was excellent. Staff was super friendly, we had a very good fish and sunset time on the beach was my favorite. Highly recommended!

I had made a reservation for 3 days and left 2 days early it was awful and I’m not recommending it at all.