Casa Maya

Dirty pool , not clean , the water look green Tables dirty , noisy , food was not good , bed were not comfortable, and the comforters was very thin not comfy , it’s was just bed sheet , not a comfortable, pillow very thin not enough cushion , not comfortable again , towels were old like old rags , very used , they did not dry at all

Service limited and no TV in room

This property is very outdated for the price. I few suggestions to get to the next level: include hot water on the rooms, offer pool towels or additional towels as requested, restaurant can improve portions, clean/paint your rooms and remodel the building. The staff is amazing though.

too far for rooms from food shopping areas and pools and to many steps.

The staff was so incredibly nice, they were very attentive and went above and beyond for us.

The staff was very friendly and helpful. Food was very good and flavorful.

I tried so hard to enjoy my stay but I couldn’t. My room wasn’t clean and the air conditioner broke. I paid for airport transportation (pickup and drop off), I set an agreed upon drop off time (11:30 am) yet was asked to wait. I waited about 25 mins before I ordered an Uber to avoid missing my flight back to the States. I didn’t receive a refund for the inconvenience either. The food & drinks were great but took awhile to receive them. I wouldn’t stay here again, there’s plenty of other hotels in the area.

The place itself is very nice. BUT the first night of my stay - the bed sheets in the room were not washed. It smelled like sweat and I had to ask them to change them. Besides that everything else was clean. There is no microwave or refrigerator. They do offer airport transportation which is great. Food was good. View was beautiful.

My 78 year old mother and myself stayed there for 4 days for Mother's days. I had a late arrival to El Salvador i informed hotel, so they had made arrangements for someone to pick us up at airport for a small fee, which we were so grateful because it was really dark out and we were tired from flight. Also asked if we wanted to place an order to eat anything and we could place it on our way from airport to hotel so that our meals would be ready when we arrived at hotel. Nice touch. I had originally gotten an amazing suite overlooking the ocean with a balcony, however there was a bit of stairs to the room and was a little bit difficult for my mom to climb up and down . So they quickly changed us to a ground floor room. Which we were so grateful. Food service and music was fantastic and also only 5 stairs access directly on the beach with a beautifull cave and amazing views.

Great staff service