Waterfront Boutique Suites

First, after booking, I wanted to inquire about the parking availability and early check-in. I messaged the hotel a few days before my booking, as well as on the day of my booking, and received no response. At the day of my booking, I called the hotel multiple times until Mark answered. I asked him about the early check-in, he told me I had to transfer $50 for that. I waited for an hour for a call back and he said there is no early check-in available. He said the $50 would be transferred back to me, but it never did. I also asked about the parking and he said there was no parking available until after check-in. He said his manager would contact me right away for the parking, but I never got a phone call/email. When I called again, Mark said I must transfer $450 for “damage fees”, and that it is refundable, but it is required to check-in later at 5pm. This rule was not mentioned at all when I was booking the room originally. He also asked for pictures of my credit card, specifically where my name is on it, which was very unacceptable. I called him and said this is unnecessary and I would not be sending it. He then said “forget about it”. Finally, he sent me the check-in rules with the parking. However, the email was very careless and had little detail on parking location. In the email, the address of my room was completely different than the one I booked. This was extremely unacceptable as I was provided no notice that the room was completely different.

The property was barely habitable. Flooring was missing pieces, light fixtures were missing, many items broken or in disrepair, and very dirty. Adequate towels and bedding items were not provided. The hallways to the unit were in disrepair. The key to the unit was in a lockbox at a random location that required additional travel. There were no safety features for the main door-anyone with a key could have accessed the property. The property overall was a complete misrepresentation of the Expedia posting.

When we got there, the check in was online but slow, the attendant didn’t get my check in. So I had to send screen shots to prove I was there. Also, the dishwasher had dirty cutlery inside, and the glasses in the cupboard were dirty. Cleanliness was bad.

The floors of our suite were severely water damaged in both bedrooms, the shower head in the main bathroom didn’t work. The manager has poor communication skills, and I didn’t not receive my damage deposit after check-out.

So many issues. Highly disorganized and frustrating experience. I had no check in or parking information despite filling out lengthy pre check in information confirming I was set. Parking was supposed to be included and was not. At check in, was driving around in the rain and dark trying to figure out a lock box and send additional pictures to someone who didn’t seem to know who I was. Finally got in and the place was minimally clean (hair all over the floor) and had very limited amenities (eg no hand soap). No good way to get in and out and elevator took over 20 minutes at check out. Also got confusing and competing directions. For example, at check out it said both to leave the keys in the apt and to leave them in a lock box. When I asked which one, they wanted me to call someone. Just overall very clunky and frustrating.

Superb location. 7 min walk to Rogers stadium. Apt tidy and “man clean” but not spotless. Furnishings, appliances, carpet and kitchen/bath clean and a bit worn. The bldg is nice. Pkg space not available with apt we were in. Very very ltd street pkg. We used public pkg in a garage 3 blocks away. Pre-checkin could have been a little more streamlined. Very gracious host was responsive by text. Anyone planning to stay at this property must remember to check email 24 h before arrival for crucial instructions. I would stay here again.

Clean , friendly , great stay!

We chose the Presidential room with lake view but when we got there, it was the Club Condo room and no lake view. When we called the owner to change the room or at lease got a refund, the owner kept telling us this was the room we chose and we mixed up the photos. We texted the owner the photos of the differences between our option and the room we got but no response. It was a bad experience when we paid for a more expensive room and got the cheaper one and not the one we wanted.

The room was in a good location and the room was clean. I think Hotels.com gave or sold our information to Airbnb and there was confusion about pricing, parking, how to get in and how to check out. Hotels was sending us information and Airbnb was sending us conflicting information. There was no support when I called Hotels.com

This is definitely a good option with merit. It's very difficult to find a quality accommodation at this price in the city. My wife loved it! Thank you. But I was definitely disappointed by the unprofessional appearance of the caretakers. I was little confused because they gave me inaccurate information, or there were a lot of unclear parts during the check-in process. If they only improve this part, this accommodation will be perfect.