Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

Everyone was nice and friendly

More for older people

Fantastic resort, great facilities. Loved the preferred club facilities. Friendly staff.

Nothing

Absolutamente todo excelente!

poco por reprochar, quizá a mejorar el traslado a la playa nomas.

The resort had all the amenities my group needed. The staff was exceptional and friendly. Our swim out room had an amazing view and the room was cleaned and stocked often. Kevin was the best hotel staff! He made our vacation so much more special.

The set up of the resort was a little confusing. By the time we figured out how to get around and where everything was, it was time to leave. Maybe more directional information on the floors.

Quiet, good for a rest, the staff is very eager to provide service always.

Needs more maintenance, some parts of the hotel looked run down (paint, loose parts etc). The sports bar it’s by far the worst and saddest hotel bar we have been. They offer complimentary stuff in the room like sunscreen but it doesn’t work.

The resort itself is visually impressive and the overall design is very unique. The architecture and landscaping create a beautiful atmosphere, and many areas of the property are thoughtfully designed. The rooms are modern and aesthetically pleasing, and the staff we interacted with were generally friendly and polite. The concept of the different restaurants and themed dining options is also interesting, and the resort clearly aims to provide a varied experience for guests. The beach club location itself is beautiful once you arrive.

Unfortunately, several operational aspects of the stay did not meet expectations for a luxury all-inclusive resort. Food quality across multiple restaurants and room service was consistently disappointing. While there were many options, the execution and quality were often poor, and room service orders were repeatedly incomplete, incorrect, or arrived cold. The beach club experience was also not as expected. Access requires a fairly long shuttle ride, and operating hours are limited to daytime only, meaning guests cannot enjoy the beach in the evening or watch the sunset. This significantly limits the usability of what is presented as a major amenity. There were also some maintenance issues in the room, including a leaking shower that caused water to spread across the bathroom floor. Additionally, we were invited to visit another property during our stay under the impression of a casual visit, but it turned into a lengthy and high-pressure sales presentation that took several hours of our vacation time. This was not transparently communicated in advance. Taken together, these issues significantly reduced the overall value of what is marketed as a luxury all-inclusive experience.