Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive

Dias incríveis. Comida e bebida de alta qualidade, assim como o atendimento. O quarto era lindo, muito confortável e bem equipado.

Não tenho do que reclamar.

We loved everything, from the very friendly staff, to the food at the à la Cartes and the buffet to the beautiful rooms. It is a beautiful property even without being on the beach (at first we were not sure about the sand around the pools but it definitely gave it a beachy feel). It definitely seemed to be a quieter resort which we really liked however we spent most of our time around the pool with all the activities and music so not too quiet. Entertainment staff were a lot of fun! No towel games going on there as you were always able to get a lounger/bed. Service by all staff was amazing. We would return to this property.

Membership staff for the Hyatt. Understand they have a job to do but we were not interested in attending sales pitch.

The resort itself is visually impressive and the overall design is very unique. The architecture and landscaping create a beautiful atmosphere, and many areas of the property are thoughtfully designed. The rooms are modern and aesthetically pleasing, and the staff we interacted with were generally friendly and polite. The concept of the different restaurants and themed dining options is also interesting, and the resort clearly aims to provide a varied experience for guests. The beach club location itself is beautiful once you arrive.

Unfortunately, several operational aspects of the stay did not meet expectations for a luxury all-inclusive resort. Food quality across multiple restaurants and room service was consistently disappointing. While there were many options, the execution and quality were often poor, and room service orders were repeatedly incomplete, incorrect, or arrived cold. The beach club experience was also not as expected. Access requires a fairly long shuttle ride, and operating hours are limited to daytime only, meaning guests cannot enjoy the beach in the evening or watch the sunset. This significantly limits the usability of what is presented as a major amenity. There were also some maintenance issues in the room, including a leaking shower that caused water to spread across the bathroom floor. Additionally, we were invited to visit another property during our stay under the impression of a casual visit, but it turned into a lengthy and high-pressure sales presentation that took several hours of our vacation time. This was not transparently communicated in advance. Taken together, these issues significantly reduced the overall value of what is marketed as a luxury all-inclusive experience.

המקום עצמו מהמם! חדרים יפים והמלון מפנק. תחושה שלא רוצים לצאת מהמלון מרוב שהוא יפה. האמבטיה במרפסת חוויה.

מיקום מרוחק, מוניות יקרות.

Beautiful room. Great views. Great food with good choice. Friendly staff.

Beverages we're not great quality across the board. Shower drains need attention with poor drainage causing a smell.

Todo bien!

Habitaciones lejanas