Le Merrill - Vieux Montréal

Recently stayed in Le Merrill - Vieux Montreal in a 3 queen bed unit. Unfortunately, there were some issues on arrival including a poor smell in the unit, the towels were damp, and one of the beds was missing bedding. We also found that one of the bed frames was missing many supporting planks. The most unfortunate part of our stay was that the host was entirely unhelpful in these matters. We reached out to them immediately upon check in to identify the issues. They repeatedly ignored my request about providing the missing bedding and made no attempts to get us fresh towels. After spending the first night cold due to the host not providing the missing bedding we reached out again to the host. Once it was clear that the host would be ignoring our request again, and would not be getting us the missing bedding for the second night we had to go purchase blankets ourselves. They offered no amount of financial compensation for the poor service and missing amenities, and did not compensate us for the blankets. I tend not to leave poor reviews unless it is really earned and in this case it certainly was. The location was good however that was the lone positive factor in my rating. This was extremely poor customer service.

Beautiful space. Tons of room. Comfy beds. Room to cook or lounge. Gorgeous big windows. Wonderful space and well located in old Montreal. Not a typical hotel. No staff. No house keeping. No front desk. No room service. No bar and no outdoor signage.

We booked the room with 3 queen beds and a kitchen. The location was great. It is right in the heart of Vieux Montreal and a short walk to the subway. It was very spacious for the 4 of us that stayed there. 6 people could comfortably stay there, so long as they would share a queen bed with someone else. One of the beds is in a separate room, so my partner and I slept there, and it provided some privacy. Our 2 children each got their own queen bed in the space shared with the kitchen. The beds, pillows, and bedding were comfortable. The kitchen was very large for a hotel room. It had a large fridge with a lower freezer, a ceramic range, a large oven, a dishwasher, and a good size sink with a sprayer faucet. There was also a toaster, electric kettle, and a coffee maker. There is also a clothing washer and dryer. There was a good amount of plates, bowls, and utensils. There was also a small pot, a medium pot, a strainer, and a cutting board. The bathroom was a very good size with a walk-in shower that could fit two people. Shampoo, hand soap, toilet paper, and towels were included. Overall, we enjoyed our stay, but we had some issues. The kitchen faucet was loose. There were very minimal supplies. No dish soap, paper towels, baking sheet, foil, or laundry detergent. There was only one dishwasher detergent, so we were only able to run it once on our 5 night stay. No lighting in the private bedroom closet, so we had to use the flashlight on our phones at night.

I would not recommend staying here. There was no toilet paper when we arrived and the management was not responsive. They said they ran out and would deliver it first thing the next morning. They never delivered it and we had to track down cleaning crew to get them to give us the toiletries we needed. While they were super responsive and slow the entire time we were there, cleaning crews entered our room before our check out time to strip beds. On top of that the building smelled weird and the halls were dirty. It was not as advertised nor worth what we paid.

Place was clean and big. Family of six fit easily. Location couldn't be better in Old Montreal with shopping, dining activities all a short walk. Only think is it's in a tough spot to unload on a busy day. Plenty of parking over at the pier (we parked for 2 days at the science museum pier no problem). I would pack light so I would just park and walk everything over. Would definitely stay there again.

Nice room, spacious with perfect location; HOWEVER, the internet was ALWAYS going out so not a place for anyone who needs to work. One of the beds had to be pieced together because the boards under the mattress were broken. There’s no desk or staff to communicate with so if there’s a problem, you won’t get a response from anyone

Nice property. Just in the middle of old Montreal close to every thing . Comfortable beds clean room. What is really needed is someone who can be contacted directly since this place do not have a front desk.

It's obvious that management don't look at feedback and act on it. Previous occupants this month mentioned that the TV remote didn't work and that there was a smell in the bathroom. Both those things were still true when we were there, so disappointing that things aren't being fixed when reported. The lighting was really poor in the flat and when we reported it we were asked to provide pictures of it, however, we never heard back and nobody came to put new light bulbs in. The smell in the bathroom was bad though - it was like a sewer smell and could be smelled from the bedroom, as it had an ensuite door access to it. Although toilet paper and shampoo were provided, there wasn't any hand soap available. It also comes with a kitchen but very little cutlery was provided, so not really ideal for cooking. The two good things I'll mention were the location and the beds, however, I don't believe that's enough to recommend the place.

The location is fantastic. Literally next to Notre-Dame with tons of dining and entertainment options. With that said. We did have 2 big issues with this property: The condition of the rooms, they need some deep cleaning and maintenance. The coffee pot was honestly gross, there was a bad smell coming from the bathroom. Also the TV remote did not have fresh batteries or a cover on it. The other problem was that there were always multiple people at the entrance waiting to get in. It was very uncomfortable because when you enter the code to open the door, they also go in the building with you and you don’t know if they are guests or what. It made us feel very uncomfortable and unsafe.

Cooling system didn't work. Smells of sulfur throughout the unit. Hope the fix this for future visitors