Le Merrill - Vieux Montréal

Bed was not the size that was advertised. The sink in the bathroom was completely clogged and wouldn’t drain. The AC did it work & we couldn’t open the windows because it turned the heat on. The halls, elevator and lobby had cigarette and cigar smell.

The location, in the old city, is great, allowing us to walk everywhere and the unit is spacious. But this is neither a hotel nor a working apartment for even short-term stays. There is no front desk. Check in and out is via codes emailed 24 hours before--but in our case, I had to email them the night before we were to leave our home to get this information. Once on site, the only communication is via email and in our case, the management company did not always respond in a timely fashion. Moreover, the place is about 75% working--there is one towel rack, coffee maker but no coffee, no salt or pepper if you wanted to cook, no toilet paper holder, no shelves in the two large closets in the bedroom, and no laundry powder even though there is a stackable washer-dryer. The instructions for working the heating and air conditioning were obtuse at best. The bathroom drain worked poorly when we arrived and by the time we left two days later, didn't drain at all. We ran into some other guests who reported the same problem so it must be the central plumbing. Finally, I know Montreal is an expensive city but Le Merrill was quite expensive for what it was.

Our problems started at check-in. When we reached the property we found a locked door and no reception. when we called the contact number we were told we didn't have a reservation even though it was fully paid for. We finally got into the apartment almost 2 hours later, after several phone calls to the property and Hotels.com. After this fiasco, the real issue was inside the apartment, even though it was clean we found several woodlice on the bed and on the floor. Needless to say we didn't get a good night's sleep in four nights. Also, the Wifi was spotty and almost nonexistent..

Nobody on site to resolve an issue, and we had a few. The communication with the hotel through the app was very frustrating and not helpful at all. The main issue was a Mouse that greeted us one night!!!! and smaller issue to my husband's frustration, TV not working. Batteries that we bought for the remote the next day did not fix a problem. We stayed with the mouse for the next 3 days and tried to get a picture of it running as that is what we were asked to do! Apartment itself was nice, clean modern and spacious for 2 adults and 2 kids, but only has limited things for cooking. That being said, even toilet paper is limited. Great location, next to Notre Dame, close to metro, grocery , dining, coffee shops. So, if you are not ready to deal with all this, I would not recommend the place

Great location, short walk to subway, right next to the waterfront and right in the middle of Old Montreal. Note- minimal amenities. Dish soap and dishwasher provided, otherwise plan on bringing/purchasing your own hand soap, toiletries.

Great location in old Montreal. Overall, we liked the open concept of the unit, but no door between bathroom and bedroom made privacy impossible.

Close to the old Port, within easy walking distance.

I stayed here 10/23 with a group of friends and it was great! I returned 4/24 and the place had really gone downhill! Slats were missing from the beds rendering certain sides unusable for an adult, the bathroom door was unable to close as multiple screws were coming off the hinges, only 1/3 light bulbs were operational in the overhead lighting and the towel racks and toilet paper holders had been removed leaving random hardware on the wall. It clearly has not been kept up with! Other areas where I was not impressed: only 4 towels for 5 people (you can’t call and get extras), dirty dishes left in the dishwasher and there was a raging party across the hall at 1 am on a Tuesday night and while that isn’t the property’s fault, since it isn’t a normal hotel, there is no front desk to call for assistance. Overall the location is just so perfect, but it is clear they are not maintaining the property well.

We booked here for 3 nights over the Easter weekend. We didn’t receive a check in email so I had to call en route to get our check in information. When we arrived, the apartment had not been cleaned from the previous person so we called the number only to be told that the place would not be cleaned until the next day because of the time. We were given the option to have Expedia find us another place or to go upstairs to another apartment to get clean sheets and towels to make the bed ourselves. We chose that option because we had already paid for parking and didn’t want to move. The bed had broken slats on one side so it was not the most comfortable sleep but we McGyvered it enough to make it work. There were no batteries in the remote so the AC couldn’t be turned on and it was warm. Otherwise, the apartment was quite modern with lots of space. We enjoyed how close it was to everything we wanted to experience and parking ($50 a day 😳) was just around the corner. We would stay here again but we would call ahead to make sure that it is ready upon arrival. We were told we will be receiving one night’s payment returned for our troubles.

There was no remote for the Roku as advertised in the listing.-so no TV. I notified management but it was not resolved .