Le Merrill - Vieux Montréal

Terrible, terrible, terrible, all around do NOT book here even if it was the last place in MTL. This place is less “boutique hotel” and more “crime scene with Wi-Fi.” Let’s start with the ambiance: we opened the door and were immediately slapped in the face by the ghost of many cigarettes. Nothing says “relaxing getaway” like eau de ashtray. The AC? Oh, it works-if your idea of climate control involves a steady leak that turns your room into a Slip ’N Slide. We had to use a pot and two out of 6 towels to deal with the constant mess. Broken toaster, which was reported and they did nothing about it. Towels, you only get max 6 for your entire stay, of which we burned 2 to managed the AC leak. Then we were told we could get more but they never bothered to drop them off, so I either had to wait 30min for towels or go upstairs to a different unit to get more myself. The washroom, smelled of sewage the entire time we were there, and the complete absence of hand soap and hand towels. But the real highlight? The staff! Equal parts untrained and unhinged. Mention a problem and they morph into yelling banshees. Ever been scolded for politely asking about water damage? I have. I continuously asked about compensation for all the issues and disruption and they told me I would have to wait until Monday post our stay to find out. I am still waiting for a response but based on others reviews I might not get it. Bottom line, this is a horrible place and not worth all the hassle.

Amazing location, close to parking garages

The cleaning crew didn’t have the room ready for check in time and forgot to leave bath towels. They were very nice, hard working people. The room was clean and the location fantastic. The air conditioning wasn’t very optimal. There was a place for a washer and dryer but no appliances, which would have been nice.

- 1 toilet roll for 4 pax. Asking for more: didn’t supply - no microwave - poor cutlery set : 4 sets , no more - poor kitchen utensils: only 1 pot - no washer pods.

Perfect location to the Vieux Port and downtown. The old building is beautiful and the loft apartment is bright, spacious & well equipped. With so much space perhaps a king bed or a pull-out couch would be a great addition. Missing kitchen towels & dish tray (we used paper towels). Extra bathroom linens and a blanket for the couch would have been appreciated. Note there is no on-site parking so you’ll have to walk with luggage from the parking lot. We found an underground lot close by for $50 for 24 hours.

Place surrounded around everything you need. Location is perfect. Apartment was quite good but floor wasn’t clean, thats a small minus. Shower is clean and good, kitchen is nice (except there are no salt oil and pepper, as everywhere) :)) Host communicate with us good and very friendly:) TV working, bed is clean, lots of space. Will come again for sure!!! 9 out of 10!

For starters the hotel was practically impossible to find. Me and my family walked around the area where the hotel was “supposedly” located at for a good 30 minutes. We even went to another hotel nearby to ask for directions and they said they didn’t know about the hotel. At one point we began to think we got scammed. Eventually we found it. It was next to a Christmas decoration store and when we walked into the Christmas decor shop to ask for help the lady working at the counter told us she gets this often. The hotel itself was okay. The corridors smelled and the rooms pillows smelled of people’s scalps. Honestly wouldn’t recommend. Not to mention how disgusting the shower was Truly an experience.

The apartments themselves are quite cute. Very European. BUT - would I recommend, NO. Property indicates elevator. There is but depending on the location of the unit there are also stairs. Details indicate no parking, but there is public close by for $25/day. Found the closest and a day is 10 hours, so a two day stay was going to be $100 without any in out privileges. Is what it is and not the properties fault, but should probably indicate where this parking garage is. We arrived with the heat wave to find air conditioning didn’t work. Temp in apt was 80 degrees. Doesn’t work with asthmatic mother. After leaving to be able to breathe, re-entry was at 82 degrees. We were offered another unit which registered at 83.3 degrees. After providing my phone number twice offering to have a conversation to walk me through the unit use, and instead being asked to take pictures and videos of the units, with no conversation we had no option but to book another hotel. Were told that the technician would be there in the morning. No technician arrived. We moved on that day. Did not spend one night of a two night stay and was refused refund. Could not open windows as there is full on construction happening across the street. Escalated through Expedia and “hotel” events were very much different to the ones I provided, of which I was able to refute as I had all emails and screenshots of conversations. Very unprofessional and hard to resolve any issues.

We like the location but the suite needs improvement…there was no toilette paper holder, no towel bars and no shower soap / shampoo shelf in the washroom…also there was no air conditioning in the suite and / or no instructions on how to operate the heat / AC controls….very frustrating…as the outdoor temperature was in the mid-30 C degrees…

This is an easy 5 star review for Le Merrill-We absolutely loved our stay and highly recommend this property for other travelers to Montreal! My daughter and I were in Montreal for the Formula 1 race weekend and we wanted a safe hotel that would be easily accessible to a metro, within walking distance to some of the beautiful sites in the old town, and that had a kitchen to make food there during our stay. Le Merrill checked all of our boxes and it was all better than we expected. The apartment was within a 5 min. walk to the metro; we could easily reach many sites, restaurants and coffee shops within steps from our front door; and the overnight parking garage was literally across the plaza. The managers were really quick to communicate and send access instructions. The place was spotless, the bed was super comfortable, and the shower had great water pressure. Everything about Le Merrill was top notch for our needs. We brought and bought groceries and saved money by cooking in the apartment after long days out. If you also like to travel like this and have easy access to all you need, Le Merrill is perfect!