Le Merrill - Vieux Montréal

This property was in a very convenient location. A nice walk from the VIA station. I went with my daughters and we walked everywhere. The restaurants the piers. It was a beautiful weekend. The property has a complete kitchen and washing machine. The separate bedroom was nice.

Proximity to the historic centre and metro.

Location is great, the apartment was well equipped and clean. I wouldn’t say it’s a hotel, is more like an apartment. Personal hygiene items( shampoo, conditioner, etc) were not provided.

Worst hotel I’ve ever stayed at. No entry code until I chased them a day before arrival. First room filthy — messy bedding, towels on floor, awful smell. Second room still dirty with hair everywhere and dingy towels. Windows faced a bright construction site all night, no parking nearby (paid expensive valet at another hotel), and constant noise from other units. Hallway/elevator smell was overpowering. Disgusting and not worth a penny.

The location is as perfect as it gets, however this is the only pro for this property. We stayed in a room on the second floor - our AC did not work and with multiple communications and promises to fix this, after 3 days nothing was done. Having to keep our windows open was very inconvenient, bugs and loud street noise are not conducive for good sleep at night despite the cooler weather. There is no soap in the bathroom (I'm not even asking for a starter set of shampoo/conditioner) - hand soap is basic hygiene and for me a deal breaker (must we really travel with soap in our - already limited - luggage). There is not a single garbage bag in the kitchen and although you have pots and pans for a quick breakfast, not a single dish towel to be found. 3 forks in a room meant for 6 people - go figure. The list of "little things" goes on and on, but in general not a place for a family stay.

Beautifully tall ceilings, nice features, great location - but just a few strange details: hand soap not provided, lack of bath towel hooks, so many closets but many had no shelves or hangers, toilet not secured to floor (would bang against the wall when you stood up), water damage in bathroom, had to request dishwasher and laundry pods (without those, having the dishwasher and washing machine amenities would have been pointless, and buying them while on vacation cumbersome). Also there were somehow three thermostats that I couldn't figure out how to effectively coordinate, and a mysterious bedroom light switch that seemingly operated nothing. We still enjoyed our stay, but those strange details were hard to ignore.

The property management was terrible. The AC did not work at all. When I called their number the very rude person told me to stop calling them about the AC not working. Multiple email messages were equally unhelpful. Our trip was ruined because we could not sleep as the apartment was hotter inside then temperatures on the side walk. No one came to change the sheets, towels or clean. Stay away from this property!!!

We asked fir a small pot and pan, were told it would be delivered by 11am the next day, which was already kind of late but we never got it.

The bathroom wasn’t clean. There was dirt clearly visible on the walls. The add said toiletries were included and they weren’t. I contacted the owner and was told they would be brought in the morning but they were not.

Great