Naya Bacalar Hotel

Tout était incroyable !

Le petit-déjeuner pourrait être un peu revu.

It was an interesting experience to sleep in the jungle area of Bacalar. The houses have a unique, cute style, very naturey. All day you can hear the birds that populate the trees. The breakfast was delicious and filling, although there was no bread served with the dishes.

The pictures on the website give the impression that you have front view of the lagoon from the room. That is not the case. The rooms are on the side with the street and the place where you serve the breakfast has a patio that looks over the lagoon. You can also go briefly in the water, but you cannot enjoy it too much, as there is wild vegetation very close to the deck. During the night, we could still hear cars on the street, even though there was a small man-made fountain near to our house that was turned on every now and then, to muffle the noise.

WE had a very pleasant stay. The room was spacious and comfortable, and the outdoor shower was lovely and relaxing. I also appreciated the option to dine at the on-site restaurant and parking.

We were disappointed that we were asked for a deposit of around £60 for the room once we reached the hotel, which has not been refunded despite numerous attempts to contact the hotel. We left the room in perfect condition, so this was frustrating. Additionally, we felt that the prices at the hotel, restaurant, and for tips were quite high.

This place is absolutely beautiful! The rooms are lovely, the bed is comfortable. We really enjoyed our stay and would happily have stayed a few days longer. The staff were very helpful and friendly. We also really enjoyed the resident dogs and cats at the property who were often in the common areas.

You are a bit out of town (which isn’t a problem, it is in many ways a bonus), but there are some limitations with this that are worth knowing if you don’t have a car. Uber can be booked from Bacalar to the resort, but not from the resort to town. There is a local taxi firm you can find online that can be booked to pick you up. The restaurant at the resort has a small menu, which is fine for a stay is a few days, but you may wish for more options if you book a longer stay.

The place is truly incredible. The rooms feel dreamy, and the whole atmosphere is very intimate, surrounded by nature and silence. It was exactly what we were looking for. The staff was incredibly kind and welcoming, and the restaurant food was delicious. The relaxing area by the lagoon is also really beautiful and peaceful.

My only comments would be that the restaurant menu is a bit limited, and dinner service ends quite early at night. It would also be amazing if the property had a dock/pier for easier access to the lagoon.

Very clean and beautiful

A little pricey

El concepto, comidas y trato de los empleados y estaba cerca de los lugares a visitar.

Buenas facilidades, encontré muy mal la entrada y camino del hotel desde la carretera principal, bien pérdida en malesa y pasto de monte y el camino sumamente malo y demasiado oscuro. En adición estuvieron quemando desperdicios vegetativo en gran cantidad, lo que el humo molestaba hasta dentro de las villas. Aunque se le mencionó y lo dejaron de hacer.

The location, the room was amazing