Astral Tulum

El lugar es de cuentos, magico. Hermoso el concepto de mucha naturaleza que envuelve el alojamiento. Lástima el sargazo

Que no hubiese taaaaaaanto sargazo

Es precioso el lugar, la habitación comoda, la atención del personal en el restaurante y el hotel es buenísima. Me hicieron una cortesía por mi cumpleaños. Estar en medio de la selva y el mar es una experiencia única. Sin duda lo recomiendo

Tasarımı, ferahlığı ve yaşattığı ambiyans şahane

Milli parkın içinde olmasından dolayı giriş için ayrıca ücret ödüyoruz. Civarında çok fazla restoran vs seçeneği yok

The place is truly fantastic. The check-in experience was warm, friendly, and extremely helpful from the moment we arrived. The facilities are excellent, and honestly, when we checked in, we felt that the price we paid was incredibly good value for what was on offer. The quality of the accommodation, the service, and the overall experience exceeded our expectations.

This is where an otherwise outstanding experience completely fell apart. It felt like watching someone lead a race from start to finish, with the crowd cheering them on, only for them to stop 10 metres before the finish line and walk away showing their middle finger to everyone. The generator failed and the bubble completely deflated, causing panic among guests and leaving everyone without support. Multiple attempts to contact the resort via the only WhatsApp number provided went unanswered, and there was no staff member available to assist. Power was eventually restored around 3:00 a.m. While we appreciated the apology the next morning, we were disappointed by the resort's response to our concerns about the lack of emergency support and the severely disrupted night's sleep. Technical failures can happen, but when your business relies entirely on an inflated bubble, there should be a reliable contingency plan and a more customer-focused approach when things go wrong. We asked for a free dinner and would have been happy, they offered us 30% discount or a free night which didnt work. We then asked for a voucher for 1 night and were willing to pay for another to offer our friends a weekend away, they bluntly said no because prices are going up. Very disappointing.

The location is ideal, very quiet and perfect to enjoy the beach. The concept of the room is very much worthed the experience, spacious, comfortable beds and amazing view both in the evening and morning. The staff is great, friendly and helpful. Food and drinks are high quality. The place has a bohemian and chill vibe unlike any other around.

O local é rústico e com acesso exclusivo à praia. A limpeza estava boa e o funcionário no check-in foi bem atencioso.

Se você espera uma praia paradisíaca, o seu lugar não é aqui, pois há sargaço (algas) em excesso na areia e na água, uma verdadeira montanha dele, a ponto de quase impedir o acesso à água e com um odor bem desagradável. As unidades/quartos são bolhas infladas com ar injetado através da energia produzida por um gerador. Reze para que ele funcione a noite toda. No meu caso, ele parou de funcionar por volta da meia-noite e só retornou às 4:00 am. Além de ficar sem ar-condicionado, o quarto se desfez literalmente, sendo necessário sairmos imediatamente. Acabei tentando dormir na espreguiçadeira da praia em frente ao hotel após tentar contato por inúmeras vezes através do número de telefone/whatsapp e sem que me respondessem, pois durante a noite não fica nenhum funcionário do hotel no local. O hóspede fica completamente desassistido e entregue à própria sorte. Só tive retorno do staff às 07:00am. Foi uma noite terrível!!!

Stunning location and design of bubble house. The beach restaurant was deluxe. Although beware in low season, the beach is full of seaweed.

Unfortunately there is really important information about the bubble that they don’t tell you at check in nor instruct you in the rooms. The bubble is super hot during the day so it’s only comfortable in the evening until 9am. When we arrived they have the cover on the bubble and the aircon on 16°. We were out all day and didn’t come back until 8pm, by this time they had taken the cover off the bubble but because of the heat outside and the cold temperature inside the whole plastic bubble was covered in condensation. We couldn’t see the sky! My boyfriend had to use a towel to rub off the condensation of half the bubble. We couldn’t reach the top of the bubble and we couldn’t see the stars. We contacted the owner via WhatsApp who said that we needed to put the air conditioner on ‘dry mode level 5-6’. This was unclear on how to do until he finally sent us pictures. He said the condensation should clear up in about 30 minutes but we stayed up for 3 hours and nothing changed. Super, super, super disappointing. They even had a telescope in the room but if we can’t see out the roof, what is the point? On check out, we politely mentioned our troubles from the night before and the receptionist merely shrugged.