Studio with Large Balcony- San Diego Gateway

I liked the View of the room and it felt like I was living in a apartment

The beds were really uncomfortable, the walls are thin I could hear the people above me having sex and it was uncomfortable hearing that going on early in the morning

Nothing was likable there!

No clothes hangers, no laundry bags and I asked for them with no response from the landlord. I killed three cockroaches there!

The staff is really friendly and helpful, the studio is spacious and we enjoyed eating on the balcony with a nice view on the park. It is possible to park on the streets adjoining the studio, or you can decide to use their parking place. It is true that the planes fly right above, but it was not disturbing for us, and they provided ear plugs in case you need them.

Nothing really, was just hoping there was something more to do in the area on a "walking distance", but that also came from me not knowing San Diego yet.

It's perfect. Very clean and nice. Before leaving I had read reviews and was worried about airplane noise. I have to say they are impressive, they fly so low, that my children were very excited, it was like fun. And when you close the balcony door you magically hear nothing. People who complained about noise slept with the door open. If you're wondering like me looking at the images where all the other beds are, I'll tell you, the sofa becomes a full twin, a bed that is Queen size, from underneath which another twin size opens up. Then it was equipped with everything; towels, soaps, brushes and toothpaste. Like in a hotel. We loved the balcony. My kids want to come back to San Diego and they want to come back to this very studio. I think it's worth it.

This is the worst hotel I have ever seen, no exception. Please read through it patiently; it might be helpful for you. I booked three days on Booking.com and paid for all three days in advance. The plan was for five people to stay. When I booked, it showed that the room could accommodate five people. The room had a single bed, a sofa bed, and a large bed. 1. When I booked, it showed the room size as 30 square meters, but in reality, it was not even 20 square meters. I have attached photos I took. 2. After checking in, seeing how small the room was, I expressed my dissatisfaction to the hotel manager and asked for a refund (my English is poor, so I used Google Translate to communicate with the manager). He told me that the room was the same as in the pictures and, since they were the same, they could not refund. I asked if they could just deduct the first day's room fee and refund the remaining two days. He said no. Then I asked if we could get a refund for the last two days if we didn't stay at all. He again said no. I ended the discussion and booked a room at a Best Western hotel, sending three people there. When I returned to this hotel, I found that the room access code had been changed, and I couldn't get into the room. I went to the hotel office, but no one was there. I called customer service, but no one answered. I sent messages to customer service, but there was no response. So, on the first day, I couldn't get into the room and had to book another hotel room. 3. The next morning, I found the room manager and asked why he had changed my room access code. He said he thought I wasn't staying there anymore, so he changed the code. I expressed my extreme dissatisfaction and got a new access code, staying there on the second and third days.

Here are the reasons for my dissatisfaction that I would like to emphasize: First: The hotel's advertisement is misleading. On Booking.com, it clearly states that the room size is 30 square meters, described in words. However, the actual size is less than 20 square meters. The hotel manager's explanation was that their rooms match the pictures in the booking, which is ridiculous because the photos do not indicate the room size at all. Second: The hotel manager changed the room entry code, causing me to be unable to enter the room on the first day. When I confronted him on the second day, his explanation was that he thought I was no longer staying there, so he changed the code. This reasoning is extremely shameless. Any normal person would not give such an excuse. Since the hotel did not allow me to cancel the reservation or provide a refund, why wouldn’t I stay there? Who in their right mind would pay for three days and not stay? The key point is: I never mentioned wanting to check out, nor did I go through any checkout procedures, and my booking status on Booking.com remained normal. Since the booking status was normal, what right did the hotel manager have to change my entry code? More seriously, after the code was changed, I was unable to contact the hotel manager or any other staff. It wasn't until the next morning that I was given the new code to enter the room. Despite this serious issue, the hotel manager never admitted any fault. I complained to Booking.com, but after their communication with the hotel, I received no apology or compensation. The cost of rebooking a hotel due to this incident exceeded $1000, which is much more expensive than booking in advance. In decades of travel, having stayed at hundreds of hotels, I have never had a worse experience. I hope other travelers can avoid such a terrible experience.