Nags Head

basic clean bed, ok but tired

no one at reception for us to pay on departure. the hotel phoned and took payment over the phone and charged twice the rate charging card £320.76 instead of £160.38. the hotel don't answer the phone or respond to e mails. contacted booking .com to get refund and so far they have not arranged refund either . Do not give them your card details over the phone.!!

All of the staff were absolutely fantastic! Jamie couldn't have been more helpful if she tried, would return again and again!

The pub garden is lovely. The staff are excellent, so friendly and helpful. The staff definitely keep the pub and hotel running smoothly. Our breakfast was delicious, you have an excellent chef. You should be very proud of all the staff , never felt so welcome staying somewhere before, excellent.

Our room, no 4, was extremely tired. Bed was big and comfortable. The window was broken, couldn't put it on a latch. The bedside lights don't work. Horrible stains on the walls. The bathroom definitely needs a complete overhaul. The hanging rail in the room is a waste of time, can't use it. I seriously don't think that for £162, it's not worth the money. I know other rooms had a coffee machine in, ours didn't. Got a rank old kettle instead.

Very helpful staff. Nice garden. Excellent fish and chips.

Room was very clean and well-appointed but needs little bit of maintenance (window latch broken, no plug in sink). The pub is located on quite a busy junction so can be a little noisy.

Lovely friendly staff. Comfortable bed. Good food in the restaurant

Bathroom in room 3 needs some attention. Shower head needs descaling. Room needs a shelf for wash things. Not the floor. Small mirror is inadequate for shaving. The shower panel doesn't stop the water going on the floor. Shower is over the bath which is is quite high and a rail to hold onto coming out would make it safer

Good location. Bed pretty good.

Shower wasn’t cleaned properly. Food in the bar was very average. Ate at 6.30pm and 2 mains already sold out from a small choice. The salt grinder was broken and so salt went all over the food. Boy just said oh sorry. Pillows hard.

The staff are amazing

The room we stayed in on the first night wasn’t great. The manager changed us to another room that was much better for the rest of our stay.

Good mattress, good blackout curtains,great shower,spacious well decorated room, very good value dinner and breakfast, very helpful staff.

A few food options not available from menu. Bright floodlight outside room no 1 .As it was very hot we had curtains partially open and light seemed to shine directly into room. Some traffic noise with window open.