Hotel Crown

Good access to parking, clean and big rooms, nice staff

Suite Hotel Crown in Andermatt is such a hotel. We were booked for three nights but left after two. The location in the middle of Andermatt is ideal. The hardware and décor are great. The suites are comfortable. And the underground garage with direct lift-access to the guest room floors very practical. Sadly, the hotel is mismanaged - firstly by having only a skeleton staff. When we arrived for our first breakfast all tables were full of used crockery and utensils (except a small table at the entrance). With only one staff member on duty, the buffet breakfast was not refilled in a timely fashion either. The same member of the staff then must make all the rooms. In the suites there are whether bathrobes nor slippers and basically no bathroom amenities apart from what appeared to be diluted liquid soap. The hotel claims to be “radiation free” and switches off the internet access from 11pm to 5am. As our children live all other the world in different time zones, this does not work for us. Internet access is provided by cable – but who travels with a cable nowadays? Hotel claimed not to have a cable one could borrow and appeared not willing to help with our predicament. Only after an unfriendly exchange of words where we suddenly given a cable. The plastic cards for access to the room have the room number on them – a grave security risks if one loses a card! On the second night the Wi-Fi and Netflix connection to the TV could not be established. The next morning reception promised to send an engineer to fix the problem whilst we are out. Coming back the problem was not solved. The girl at the reception claimed that this is not the responsibility of the hotel and this being a public holiday no qualified person could be found. She clearly does not understand technical matters and blamed the non-working on our Netflix registration. Next she claimed that internet access is the guests responsibility. The receptionist was unfortunately not ready for the job, then went to chec

Schon erwaehnt oben

I liked everything! The room was modern and very clean. The most comfortable big bed and a balcony with a view to the alpes. Small but nice and well equipped gym. Pretty good breakfast.

Nothing. But my kids missed a bit some sweet stuff for breakfast such as croissants or pain au chocolate

Excellent location, quiet, nice setting and friendly staff

Think spa facilities should be included in the cost, the underground garage is too steep and my car got damaged underneath when entering the car park as it hit the ground due to the angle, you should note parking is not suitable for cars with low clearance

The room was comfortable and had plenty of space.

Great breakfast, really nice location and very helpful staff.

I understand the restaurant isn't open every day, but there is someone there at the bar and they can't even open the bar in the evening, even for a short time? A bit unreasonable. Only certain days is the bar even open. The pillows on the bed were really flat and extremely soft, almost like duvets, my neck hurt every morning. Really uncomfortable pillows. I also think the WiFi being turned off at night is to save money, they actually don't care about 'electrosmog.' It's cheaper if you turn it off at night, so don't pretend you're doing it so there's not wifi waves disturbing our sleep.