Spa Hotel ULRIKA

it has all wellness facilities you need. the room is super nice and comfortable with everything you need!

receptionist didnt speak english well

A very disappointing stay and not at all what we expected for the amount paid. The staff were very rude and unhelpful, the manager nowhere to be found and no information or help available anywhere. The spa is inaccessible and an appointment impossible unless you speak Czech - upon arrival at the spa hotel, we were told that there was no one available to book treatments with and no one works past 3.30pm on a Friday even though the website says open until 5pm. We were told, rudely, we had to go to the spa at 9am the next morning to book something. 9am the next day, we go down to the spa and wait for 30 minutes are taken into a small office and huffily asked what we want. We want a massage but all that’s left is two 30 minute slots – we have the massages which last only 20 minutes. Czech radio is blasting throughout the whole thing. There are so many facilities at the spa but no one can explain them or offer access to them - it didn't make any sense. A number of machines in the gym were broken. The breakfast isn’t even close to what is described or shown on the website – few options. The buffet dinner also leaves a lot to be desired. The rooms are not made up on a daily basis – only the bins are changed. We called down and asked that someone come and tidy the room but were told that only happens every 3 days – we were only staying 3 days. No facilities in the room - not even a coffee machine. This is not a 4* service – this was not a cheap hotel/ None of the staff were interested in helping us – the lady on reception, Michaela, even laughed in our faces, when we tried to speak with her.

A very disappointing stay and not at all what we expected for the amount paid. The staff were very rude and unhelpful, the manager nowhere to be found and no information or help available anywhere. The spa is inaccessible and an appointment impossible unless you speak Czech - upon arrival at the spa hotel, we were told that there was no one available to book treatments with and no one works past 3.30pm on a Friday even though the website says open until 5pm. We were told, rudely, we had to go to the spa at 9am the next morning to book something. 9am the next day, we go down to the spa and wait for 30 minutes are taken into a small office and huffily asked what we want. We want a massage but all that’s left is two 30 minute slots – we have the massages which last only 20 minutes. Czech radio is blasting throughout the whole thing. There are so many facilities at the spa but no one can explain them or offer access to them - it didn't make any sense. A number of machines in the gym were broken. The breakfast isn’t even close to what is described or shown on the website – few options. The buffet dinner also leaves a lot to be desired. The rooms are not made up on a daily basis – only the bins are changed. We called down and asked that someone come and tidy the room but were told that only happens every 3 days – we were only staying 3 days. No facilities in the room - not even a coffee machine. This is not a 4* service – this was not a cheap hotel/ None of the staff were interested in helping us – the lady on reception, Michaela, even laughed in our faces, when we tried to speak with her.

I like this hotel ,I ,ve visited it several times !The new swimming pool is the best in Karlovy Vary,the rooms are comfy ,the stuff is polite. BUT the big problem is the food!Before 2018 it was nice but now I was very dissappointed! For dinner there are only 2 kinds of meat dishes,once there was fish but instead of “trout” it was some cheap kind,for dessert you have one day pie or ice- cream the other day! If you want to have coffe at the bar you have to ask the waitress in the dinning area! I presume that there are some finansial problems of the menagment!

Excellent WiFi (suitable for some remote work). Excellent location. Very friendly staff in breakfast area.

Billard room was always closed. Breakfast below average (mostly salty). Low quality marmelade. Some fitness room equipments defective. Many indications are only in Czech and russian.

Clean, great location, good breakfast, comfy and soft linens and bed and most of the facilities were working.

We arrived on time however the air conditioning wasn’t working in our room. It took a few staff members to finally provide another room for us about an hour and a half later. If we hadn’t avast we would’ve had to stay in our room. thankfully the hotel had another room available and the staff, although hesitant, was able to provide another room. Some of the facilities were not working. Two dry saunas out of four were not working and the wellness area was under construction.