Chatur Playa Real Resort

The staff were amazing, they made us feel very welcome after we had to change hotels early in our holiday as the last hotel was really bad, so the staff here really made our holiday, they look after everyone. Just amazing! Rooms and facilities are also great, kids loved it.

Nothing I didn’t like everything was amazing!

Cibo, pulizia, mancanza totale staff medico, e camere (suites) costose e vecchie

L’accueil bien

La chambre familiale est vétuste Les tables qui colle au bar Pas de bouteille d’eau dans les chambres au prix de la chambre.

Lo bueno de este Hotel es el personal . Muy atentos sobre todo los camareros y cocineros . En este aspecto genial . El Hotel en sí no merece las 4 estrellas. Cama sin hacer un par de días , cucaracha en el baño, pone que está adaptado para discapacitados y no es así , ya que el Spa solo se accede bajando más de 20 escaleras . Lo cogimos por el Spa y no está adaptado . Comida muy repetitivo , lo bueno el desayuno . Si no fuese por el personal sería la experiencia nada agradable.

Lo dicho . Limpieza, no está adaptado para discapacitados en el Spa, las instalaciones viejas , comida repetitiva, solo lo enfocan para los extranjeros y no en general .

I liked that the staff will do the extra mile for you to be happy with in the stay of the hotel.

To access to the shallow end you literally have to cross all the pool to get there.

everything

nothing

Staff were kind and helpful. Heated pool for adults, breakfast, lots of soft drinks and coffees to choose from. Bar was well stocked and you can specify single drinks. Bed was comfortable. Large balcony. You get what you pay for. Provided gluten free bread when you asked for it. For dietary needs food was labelled. Rooms cleaned most days. Easy to request clean towels. Sky bar for adults is peaceful. Lots of sunbeds to choose from.

Food labels didn't always match the food on offer. Decided to eat out for the last 3 nights. Many sunbeds could be done with a clean. There was lots of paper/plastic cups blowing about around the pool, but that was because holiday makers didn't put them in the bin. The rooms were noisy, you can hear people arguing/ talking, going to the toilet, moving furniture or opening doors.

Good location, variety food,nice and quiet

Room was ready after 3 pm. Except Pamela , reception staff was rude, especially the small skinny man. They are not trained to smile and to give politely information.

Tutto