Fairway Hotel

DO NOT COME HERE ITS VILE THE OWNER HAS IT SHUT , HES ON DRUGS RUNNING ROUND NAKED EVEN IF HE LET U IN ITS NOT SAFE !!!

Needs taking off booking com

We arrived at around 4pm. All doors locked and couldn’t get anyone on the phone. This is not really a hotel. Decided to write this off and find somewhere else to stay.

We were unable to stay at this property due to an incredibly poor experience upon arrival. We arrived well within the advertised check-in time, only to find the hotel and restaurant completely closed. There was no staff on-site, no signage, and no clear instructions for how to check in. We tried calling the provided contact number multiple times and eventually, we managed to get in touch with the owner. He simply passed us off to his manager (without a contact number or means to contact him) and then hung up on me. This felt incredibly rude and unprofessional. The lack of basic customer service was shocking. Given the condition of the property from the outside, we were actually relieved not to stay there. It looked poorly maintained and uninviting — definitely not somewhere that lived up to expectations or its online presentation. Overall, this was an extremely frustrating and disappointing experience. The communication, or lack thereof, was unacceptable, and the property did not inspire any confidence. Do yourself a favor and stay elsewhere.

See above.

This property was closed when we arrived after over 1 Hour trying to sorts this out was told it has been closed for at least 10 days then you charged me £49 for cancellation how can you charge me for cancellation when the property was closed

Nothing

I did not like the fact that the hotel was closed and that there was no reply to my phone calls as I waited outside the property. Fortunately you were able to arrange alternative accommodation at the last minute otherwise I would have been stranded. I'm surprised that you were not aware of the situation and continue to offer this place as an option.

Absolutely nothing. We arrived at hotel to find it closed and had been for over a week and nobody informed us so we have paid for nothing and I want my money back as we had to get another hotel. I called the number given for property to which it went to owner as nobody answered and was told by owner he was on holiday to which he then disconnected the call. There was a guy called Gary Hunter asleep on one of benches by open window I spoke to him he told me it was closed. I said wanted money back to which he said no the guy who owned had had a mental breakdown. Anyway I am now asking you booking.com for a refund.

As above

Nothing. Locked, owner wasn’t there and couldn’t get hold of them. Haven’t heard back from booking.com about this issue as of yet

Everything. Couldn’t have been worse

THIS HOTEL IS CLOSED.

Turned up to check in and car park empty, all doors locked. Phoned number and as soon as I mentioned checking in he hung up. He didn't answer the phone again after I retried phoning him.