Contour Backwaters Hotel Resort & Convention Centre

Rooms were clean and neatly laid. Bathroom was also neat and well appointed. Mini bar was decently stocked. Drinking water was sufficient. Car park was available near the cottage. There was an open veranda by the room, well camouflaged from public sight, but with an excellent view. Breakfast was good.

The water drain above the veranda was clogged with leaves, and the rain water was overflowing on to the veranda. ( requires constant cleaning). For a Deluxe room, the size could be bigger, as the land area is NOT a constraint.

Excellent location and staff

Average

Food

The buffet breakfast was very satisfying. The items tasted fresh .

The name deceived : it was no resort with no backwater or anything of natural scenic beauty in sight.

Breakfast quality was good; however, the service could be improved. There were no timely refills, and we waited more than 10 minutes for appam. Additionally, coffee was not available during this time. We hope these aspects will be addressed to enhance the overall guest experience.

Unfortunately, my stay was below expectations due to multiple service and operational issues. Wi-Fi was not available in both rooms (C6 and C2). Despite reporting the issue to reception, no corrective action was taken. I checked in on the 21st to rooms C5 and C6, and the following day moved to room C2. Only one room key was initially provided for two guests, and despite requesting an additional key, it was never issued. The key card for room C2 was not functioning, which was reported, after which a metal key was provided. As we were using the metal key, the card key was later misplaced inside the room, and I was charged INR 500 for the lost key card. As someone working with an international hotel brand, this was my first experience being charged such a high amount for a key card, which was quite disappointing. Overall, the lack of follow-up, basic service failures, and unexpected charges significantly impacted the stay.”

Calm and serene ambience and good food