Orchid House Tulum Beach

This beautiful boho beach house was amazing! Newly renovated and stylish. The hotel is small which is just what we like and walking distance from other beach clubs that play loud music and have parties. This one is nice and low key. We had an incredible room with a pool. Walking distance to the GoMart and other stores and restaurants. Good parking area. Loved the menu at the restaurant and the continental breakfast which comes with the room. Great housekeeping. Loved the beach sun bed loungers.

The food sometimes arrived cold. Service could be a bit more attentive.

Staff and location was perfect

Nothting to complain about

We had the best room available, right on the beach. Staff was beyond amazing. From the front desk personnel, to the staff at the bar on the beach, to the cleaning staff (even the guy who waters the trees and rakes out the sand on the path to the beach every morning)...every person working here is top notch, and all they care about is making you happy. I wish I could name them, but I forget names so easily. The 3 people I dealt with at the front desk...one guy and two ladies...were just awesome. More than helpful, attentive, and quick to reply to everything. There were also two beach staff guys...one was a shorter gentleman who brought our coffee and breakfast to our room every morning, and the other was a younger, taller guy with tattoos, who went out of his way to take care of us the entire 10 days we spent there. They all spoke perfect English, which helped us a lot. Over-all, again, we could not have asked for a better place to stay with such great people working there. Oh, and the food was amazing too!

The only thing I can think of that wasn't perfect, was the controls for our private hot tub upstairs. The button for the jets didn't work, but I'm a plumber, so I figured out that the plug just needed to be reset inside the control panel whenever we wanted to use it. And this was not even a big deal at all. It might be, for a non-plumber tho! Otherwise, not even one complaint about anything. Absolutely amazing place to stay.

Amazing staff, everyone was lovely, reception was very helpful especially the wasapp connection it was great, house keeping were lovely and very professional nothing was too much trouble, guys in the bar were also great and very attentive. Food was excellent and very well priced considering other areas close by were very expensive. We felt very safe and loved every minute. We love tulum Thank you

Not always having hot water, and the shower water wasn't fresh it was salt water. Not a big deal thow

It was super cute and nice until they stole

they lied and stole

everything I have to say about this property is positive all the staff are very friendly and they have a five-star guest service nothing bad to say highly recommended for a couples trip, they have breakfast included in the price but I recommend the Huevos Rancheros that are not included but worth trying Thank you all for the attention and making us feel in paradise

nothing