Orchid House Tulum Beach

Nice

N/A

Location, Cleanness and Staff

Nothing at all. Everything was great

Good location and access to the beach.

Where to start? This property has the potential to be great but isn’t as advertised. The ad told us we had an all inclusive breakfast and inclusive mini bar - great we thought. However, upon arrival we were told the mini bar was chargeable and not included. For breakfast we were simply given a very small bowl of yoghurt, some cut up fruit, bread and a tiny amount of granola. My partner is celiac so couldn’t eat this. We asked whether we could change to something else like eggs, but the staff refused unless we paid extra. This is unfair given it’s a medical condition. We also asked staff to fix a lamp in the room that was broken upon arrival and to also place actual candles into the candle holders they had in the room - they failed to do either. We did note, however, that they provided candles to another apartment above us. We also asked one staff member for help in getting a taxi one evening and he wasn’t very helpful. Overall the staff’s attitude towards us was poor, which is in stark contrast to the reviews on here. The final straw was on checkout where they tried to charge us for a stained towel. I asked to see a picture for proof and what they had was a face wash cloth that simply had a face cleanser on and hadn’t been washed - so we had the charge removed. We can’t help but feel that they aren’t very fond of gay couples, hence the poor treatment we got. A real shame as the property itself is nice but the staff and their policies are extremely poor. I definitely wouldn’t stay here again.

the property was small and quaint, only 7 rooms which was nice because the staff knew us and were very attentive. the service was fantastic, the food was amazing, it was the perfect location and not too pricy for the area.

my only complaint is there was some construction they were doing on the property that was sometimes in the way or loud. but they did their best to mitigate the disturbance.

only the room

bad service , breakfast terrible , server at the restaurant were not polite

Beautiful room, great beach. What else do you need?

The included breakfast is to simple. You need to pay more for eggs for example.

The location is in the hotel zone. Very convenient. The suite is beautiful with a lovely pool in the patio. The breakfast is so delicious , especially the omelette. It tastes so fresh and juicy. And the restaurant has the best view towards the sea. I enjoy my every minute there.

Tap water tastes salty when I brush my teeth.

The room is was really nice and it's well situated near the beach. Breakfast was good. Staff were friendly and helpful for the most part.

The bar closed at 1800. As a result we started buying beers from the supermarket, one night we asked for some salt and lime and were told no because we hadn't bought at the bar. It's a $250 a night surely they could spare a lime and some salt.