Orchid House Tulum Beach

Beautiful and rustic wooden hotel with excellent personnel! Felt treated like a princess, everyday… The food was very good and one of the best around.

We enjoyed our stay, the room was perfect.

The rooms and design of property was nice, rooms spacious with lovely bed. The staff at front desk and restaurant were very friendly, the barman needs to work on his customer service skills and smile at least

The smell of the toilet was pretty bad during our stay, with cold showers and low water pressure. Additionally, our room had a private jacuzzi pool on the roof terrace however the water pumps didn’t work

The rooms are nice and clean, location is great

Upon check-in, they require a $2000 MXN deposit incase you break anything in the room. Fine, we didn't think anything of it, although we've never heard or experienced this before in other hotels. Upon check-out (which is now 3,5 weeks ago), they unjustly charged the deposit instead of liberating it, eventhough I signed to get the deposit removed. When we got back home, Orchid house themselves contacted me saying they made a mistake and they will resolve it. I provided my bank account details as requested. Now, 3,5 weeks ago I still don't have the deposit back. Every other couple of days I have to send them a message myself asking for an update. All they do is say they are looking into it and have requested "proof" they have sent the money to me (which now almost 1 month ago and I still don't have it back). To be honest, making a mistake is human, but the way their administration handles it is extremely unprofessional. The last thing I'd like to express my dissatisfaction for is also related to administration. On checkout, the restaurant had given themselves a $700 MXN tip on our restaurant bill (which is about the same amount of the bill itself as we only ordered once). This was on top of a tip I had already given them. We found out during checkout. Luckily, after I insisted, they removed the tip during checkout, but really this is not what you'd expect in a boutique hotel like this. I'm all for giving tips but this is just unprofessional. They also charged food to our room that we didn't order. The signature didn't even look like ours... Luckily they removed that too, but what a mess...

The location, access to the beach. Friendly staff

N/a

I don't believe you can find a better room in Tulum. This room literally steps out onto the beach, with a palapa and bar right there. The second story terrace has a nice pool for two. You can watch the sunrise from the bed, and the room size is adequate. It is very quiet, and the beach is basically private. The bar and restaurant make excellent food and drink, and will bring it to your room or terrace. Cleaning staff and the front desk do a great job and act very quickly to your needs.

Having some chairs on the terrace would have been terrific to enjoy the view if not in the pool. There is some construction, but that's a good sign. The room being built above and behind ours will have an absolutely gorgeous 360 degree view. The construction workers were very courteous and did not work while we were there. Two bottles of water are provided, and we wished we had a little more at the ready, but water is a precious resource in Tulum. Be prepared to pay for it everywhere else.