Orchid House Tulum Beach

the staff from the restaurant was great and friendly, beach was good, food was overpriced but delicious. everything else was terrible.

The room: The bedsheets and towels were always stained. The room also had a rotten egg smell for most of the week. The staff tried to convince us it was the environment but it was clearly obvious that it was coming from the sink. it gave us a headache and they didn't switch our room despite several complaints and request. We also found a mouse in the room and the nightguard helped us to kick it out, when we texted the receptionist about this he sent a laughing emoji. They said they would contact us after to see what kind of compensation we would get, and we never heard back.

This is a hidden gem in the Tulum hotel zone. It is centrally located with great access to shops, restaurants, and a variety of beach clubs, but also very (relatively) quite affordable. The rooms are thoughtfully decorated in a natural-material Tulum style and are very comfortable. The beach club has great food and cocktails. There is some music coming from it during the day, but they wrap up and are silent from 8:00pm. We are already planning our return.

I can't think of anything, During our stay, we had a minor issue with the lock on our room. We messaged reception, and it was fixed within a half hour. Great service.

This spot is right in the thick of tulum beach scene, but we were able to avoid all of the clubby vibes when we felt like relaxing. Their beach “club” is really comfortable, charming and not crowded which we loved, and the section of the beach is excellent for swimming. The staff was super kind and made sure we felt comfortable and had what we needed - special shout out to Manuel who was a great server. Also, everything on the beach is really expensive, which didn’t sting so much because the food was AMAZING. The Aguachile was to die for and the fish tacos were also incredible - everything else we saw come out also looked delicious and very thoughtful. Kudos to the kitchen staff!

We don’t have any real complaints. We stayed in the Vanilla room and only thing we didn’t love was that there was foot traffic next to the window which meant you had to have most of the shades closed if you wanted privacy. But this was very minor as we had also had a really nice private area with plunge pool on the roof.

Loved the beach and the staff were amazing! Food was really good!

Didn’t like that the kitchen closed so early had to leave the hotel for dinners in the evening and the road is sketchy in Tulum, there are no sidewalks or lights so it made us nervous when walking.

Staff definitely had good intentions. They gave us a free upgrade after our complaints about the first room they offered to us.

Brassiere suite that we booked was definitely non-satisfactory. Floor was wet and there was a mold smell in the room. Moreover there were multipledead flies on the bed. Also, staff did not offer any help with our luggages during check-in. Normally I wouldn't complain about this but since it is a beach house, it was very hard to carry luggages on the sand and our room was on the second floor, which the hotel did not have any elavators for. Due to same reasons, this hotel wouldn't be a good fit or any disabled guests.

Beach location, boutique style, friendly Staff, a bit more chilled than other places

Food and drinks were great quality but a little bit expensive but in keeping with the Tulum hotel zone

This place was magical, right at the beach. staff was nice, especially the ones at the beach restaurant. We had a really great time, hope to come back again.