Orchid House Tulum Beach

beachfront, attentive staff, good service

the bathroom toilet kept running all day and night,

The rooms are lovely and it’s right on the beach

We weren’t told construction was happening during our stay - loud banging, drilling & power sanding could be heard all the way down to the beach (3/9 day I stayed there whilst trying to relax over breakfast. Sewage issues were also a problem with smells coming into the room.

The location was amazing if you are after a beachside property and the food and cocktails in the restaurant was amazing - best margarita I had all holiday. Staff very helpful and friendly

Unfortunately Tulum has a very bad seaweed problem (we were there in Feb) which no hotel seemed to do much about to keep on top of including this one. It says it's adults only but the hotel allowed day passes some of which were families. No laundry service. Not sure it was very good value for money.

Stuff is very friendly. The area is good, a lot of restaurants and mini-supermarket within walking distance.

I don't even know where to start. Water in shower is salty, really, like where is no way to brush the teeth with this water. Electricity breaks like twice, thrice a day. Whole area is working on generators. The breakfast that included it's just yogurt with granola, juice or coffee and some fruits. This is not worth the additional charge for "room with breakfast". Anyway we ate outside, because the adding omelet in the breakfast is really overpriced. You can eat in the city for 400 pesos for a couple in really good places. Wi-fi is not working properly. This is might be a small issue if there were mobile service in the area, but the service almost doesn't work, thats why the WiFi is so critical. And in the checkout process I've got a bill of tips. I really think that tipping the staff is necessary, but if the service was satisfying. And not get the bill of the tips. This was unexpected and unacceptable. For the summary, there is definitely more comfortable and cheaper places to stay is Tulum. We just didn't checked properly, that's why this review is not so much.

Such an intimate and beautiful location, the complimentary breakfast made it easy to get our day started with a little something before we'd adventure Tulum. The price is high because this location is prime, as it's on the beach and close to many popular restaurants- BTW, check out Ukami, best restaurant in Tulum beach.

I wish it was more affordable so I could come back every year lol. We split our stay between here and a more affordable option (Jade Tulum) and clearly Orchid was better. It's up to the consumer to decide what amenities they feel they would prefer. I wish I had an opportunity to use the outside plung tub but it was kinda dirty - I used the hammock a bunch tho!

Nothing it’s really bad

The only bad experience I have ever had in my whole life If you love yourself and want to enjoy your trip don’t ever think to stay here customer experience is the worst, the pictures is nothing like what it really looks like I don’t call it a hotel and one star is so much for it there are so much better places and better staff and management.

everyone was so nice and helpful!

just the rolling black ours but it was short like less than a minute and I understand they share generators with other hotels

Every staff member was so lovely and helpful, loved the room we stayed in, nice beachfront and good food and cocktails.

Nothing not to like.