Casa Ak’ab’al Bacalar

Facilities pool and lake view + the services it was really nice + lake access + roomd

- really really difficult bumpy road to reach the place, takes 10 min- 15 to reach the hotel on this road and it really discourage you to do any driving -why does a restaurant close at 7pm?? Especially if reaching other places is hard.. better to close during the day but provide the dinner to your guests... - restaurant service slow and not always open, it is said to be open from 10 to 7 but when we arrived they were closed and asked 20-30 minutes to order - we had a salamander in the room making noise all time - little boy cleaning the place with a leaf blower really really close to guest while eating - dogs going all over the place, even in your private balcony staying under your dining table and coming to you while you're sunbathing in relax

Location and lake is amazing , staff is taking care and responding fast

We arrived evening and was no water in 2 rooms, it was fixed after couple of hours , second day wifi stopped working and we were explained they need to wait nothing can be done, next morning it was fixed

It’s cool that is far from city, so you can have time alone, but it’s not cool that theres no personnel available when you need it, is more like an AirBnB by your own than a Hotel, but without kitchen or any way to repair something if wrong, reduced space, lack of maintenance in room and installations, not answering messages or calls, was not cool at all.

You have access to your own lagoon, but it is too deep, so it is not recommended for children, if you are thinking traveling with kids would be better something near to Isla de Los Pájaros or the Cenote Esmeralda.

The place is beautiful. The room's facilities are good with microwave, fridge and coffee pod maker. There's a safe in the room, which is good because the door can't be locked. Free kayaks and paddelboards available. The view from our room, nr 6 was breathtaking. The dirt road from 307 wasn't too bumpy for a regular car.

It would have been nice to have the breakfast included.The restaurang closed at 4 p.m. but there were a few other available if you don't mind a walk along a dirt road, or you could drive to town. The 307 is full of potholes and heavy vehicles .

Arrived late in the evening and the staff were nice enough to open up the restaurant just for us after realizing that we hadn't had dinner yet! And upgraded us to a premium suite at no extra cost! Very nice location right on the lake. Would definitely recommend!

Unpaved road.... about 1.5km from the main highway. Wasn't to bad overall though

Jorge and his family are so kind and always at your disposal in case you are looking for anything. The food at the restaurant is very good and the breakfast is very tasty ! The area is very quiet out form the center of Bacalar and you can access immediately to the lagoon. You have kayak and Paddle for free to explore the beautiful lagoon. There is many relaxing area for reading or take a break and just enjoy the view right to the lagoin. Jorge is also an excellent bartender, the cocktails are delicious ! I will just recommend going there!

The proximity to the lake was great. The decking area and seating/sun lounges for sunbathing and swimming were fantastic and the vista is beautiful. The on site bar was handy, we didn’t eat at the restaurant. The on site shop was also very handy, stocking all essential items such as sun cream, toiletries etc, especially useful given that this property is a way out of the main town with a difficult access road. Manager and staff were very friendly and helpful at all times.

We unfortunately found 3 cockroaches in our room on the first night, which was unpleasant but equally understandably difficult to control so close to the jungle. The manager was attentive and did offer to let us swap rooms, but in future providing mosquito nets on the beds would solve this issue somewhat and provide a more comfortable stay. The room was otherwise clean. The road leading to the property is long and un-tarmaced with lots of potholes, which became a bit arduous by the end of our stay. The room also didn’t have hooks for clothes or suitcase holders, which would be helpful additions for the future. Overall it felt like the property has a lot of potential but still needs to work on some of the finer details.

The peace and quiet, the private lagoon access, the free kayaks and paddle boards, the different options for outdoor seating. Comfy bed and the nature and gardens. Shower was strong and hot.

No access key to main gate, have to text to get back in but understand this increases security.

Stunning hotel... amazing location. Room was gorgeous and the Mayan theme was spectacular!!

Few too many rules.