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8.5 / 10 Guest Rating

El Roble Hotel

Avenida 3 entre calles 2 y 4 Colonia Magisterial, Bacalar, mx

El Roble Hotel - main view

About the Property

Luxurious Accommodation
El Roble Hotel in Bacalar offers elegantly designed rooms with modern amenities including flat-screen TVs, air conditioning, and private bathrooms. Some rooms even feature a charming terrace for a relaxing outdoor experience.

Convenient Facilities
Guests can enjoy complimentary WiFi and private parking during their stay. The hotel also provides safety deposit boxes for added security, ensuring a worry-free visit. The 24-hour front desk staff are fluent in English and Spanish, offering assistance whenever needed.

Accessible Location
Situated just 33 km from Chetumal International Airport, El Roble Hotel is easily reachable for travelers. Don't miss the chance to experience comfort and convenience at our hotel in Bacalar.

Facilities & Amenities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
Facilities for disabled guests

Important Information

Check-in & Out

Check-in
Check-out12:30 PM

Property Notes

To guarantee your reservation, hotel staff will contact you for confirmation. It is important to clearly indicate the telephone number for contact and indicate that the check-in time is 14:00 hrs. at 3:00 p.m., Quintana Roo timezone. In case you need to make the entry on a different schedule, it will be essential to contact the hotel through the Booking platform. In case of not communicating, the hotel reserves the right to cancel the room.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.5
Excellent110 verified reviews
AI Summary

Guests highly rate the friendly and attentive staff and frequently praise the good value for money.

Categories

Cleanliness7.9
Service9.4
Location7.9
Room Quality7.3
Amenities8.9
Value for Money8.8
Food and Beverage8.9
Overall Experience8.9

Select topics to read reviews

A
AnonymouscaCA
Verified booking
solo traveller
Standard Room
Stayed in Feb 8, 2023

"a pleasant one, nothing exceptional"

7.0

the staff and the old « colonial » style

nothing special

Helpful?
T
TinadeDE
Verified booking
with friends
Standard Room
Stayed in Feb 6, 2023

"Exceptional"

10.0
Helpful?
C
CristianmxMX
Verified booking
young couple
Standard Room
Stayed in Feb 3, 2023

"Exceptional"

10.0
Helpful?
M
MaureenmxMX
Verified booking
family with young children
Standard Room
Stayed in Feb 1, 2023

"Very good"

8.0
Helpful?
K
KristiegbGB
Verified booking
solo traveller
Standard Room
Stayed in Jan 28, 2023

"Very good"

8.0

Lovely room, comfortable bed, very clean and they came in and made the room up and cleaned it every day. Good WiFi. Good location, 10 minute walk to centre in one direction and 10 minute walk to beach club in other direction. Free parking out front. Friendly, helpful staff.

It got a bit noisy in the evening and could hear music / TV from other rooms.

Helpful?
O
OlivergbGB
Verified booking
young couple
Standard Room
Stayed in Jan 17, 2023

"Superb"

9.0

Really beautiful hotel, friendly staff and clean. Worth spending a dollar or 2 more for a room upstairs (deluxe). Nice rooftop sitting area that we only noticed on the last night.

Slightly out of town (10/15 mins) but that was ok for us.

Helpful?
L
LeonnlNL
Verified booking
with friends
Standard Room
Stayed in Jan 14, 2023

"Superb"

9.0

Everything was great. Clean, tidy and comfortabe. Great value!

Helpful?
R
RuslanruRU
Verified booking
family with young children
Standard Room
Stayed in Jan 13, 2023

"Exceptional"

10.0
Helpful?
F
FranciscomxMX
Verified booking
family with young children
Standard Room
Stayed in Jan 6, 2023

"Superb"

9.0
Helpful?
V
ValgbGB
Verified booking
with friends
Standard Room
Stayed in Jan 3, 2023

"Cheap but unclean"

3.0

- good water pressure and hot water in the shower - the mattresses were comfy

All towels and sheets were old and stained. Many were also threadbare and had not been replaced in years. We asked reception and the owner (via WhatsApp) to change them and the person on reception was clearly not happy. He was dismissive, unresponsive and at one point rolled his eyes. We ended up in the linen closet looking at sheets with him and unfortunately they had no sheets of towels that were not stained. The pillows were truly disgusting when we went to change the covers - they had brown marks from years of use and no washing. The room smelled damp, and the set up of the property means you hear every little bit of noise as people walk through the central hallway. The hotel has the potential to be an excellent budget option but right now it is not even getting the basics right.

Helpful?