Berwick Manor Hotel

Lovely staff, decent sized room and bathroom, easy free parking, great countryside views, handy location for my needs.

Poor cleaning and maintenance, eg old tea/coffee stains on the cup, filthy tea tray, grouting in shower discoloured/mouldy, cracked sink, broken sash window, a block of wood was supplied to prop it open, poor 'continental' breakfast, 1 coffee, 2 toast, one little sachet of jam.

Very good value for money. Every single member of staff were really friendly, extremely helpful from the reception, cleaners to the night staff. Nothing was a problem for them

Breakfast setting could be improved

Absolutely disappointing and far below any acceptable standard. The room had a strong unpleasant smell upon arrival. The floorboards and bed were constantly creaking, making it difficult to relax. The window was damaged and did not close properly, allowing wind to whistle through all night, creating both a cold draft and continuous noise. The bathroom was extremely dirty. There were hairs stuck to the shower drain, and mould and limescale were present throughout the bathroom. The shower was effectively unusable because the water temperature could not be adjusted and remained dangerously hot. Instead of fixing the issue, a Post-it note had been left warning guests to be careful with the hot water. To make matters worse, the TV was not working, no WiFi available. Overall, the property appeared poorly maintained, unhygienic, and neglected. This was one of the most disappointing hotel stays I have experienced and I would not recommend it.

Nothing, except the receptionist on shift when we checked in.

Everything. The windows were rotten. The place was very shabby and unclean looking. The staff weren't very friendly except the lady on reception when we checked in.

The staff was very friendly

Nothing

Absolutely nothing. Booking.com should be ashamed

I couldn’t stay, had to sleep in my car. Filthy place, homeless people there, roaming the corridors, smelt of cigarettes

Free parking

Unfortunately the Attic room was not clean as one would expect. The toilet had poo stains under the seat and on the rim from a previous guest. The carpet was quite stained, stains on the chairs. Really not clean enough. The bed was terrible ( advertised as large double, but was two mattress pushed together and kept on falling into space between them. Very worn and somewhat outdated.

People knocking on door at 3am