Kula Maya Boutique Hotel and Spa

My husband and I had wonderful stay at Kula Maya, and we saw the most beautiful sunrise from our balcony. Sofia and Wendy, who were at the front desk, were really serviceminded both prior and during our stay.

I love the location and the amenities that this places has to offer. It was easy to schedule a massage or anything you needed with the concierge. The food in the restaurant was delicious and always prepared fresh, and the rooms were breathtaking. I will definitely return soon.

Kula Maya is my favorite oasis on the lake! The property is breathtaking, a peace of Heaven in nature. The team is so kind and professional, very accommodating. Sofia is the sweetest and so quick to help us plan transportation, laundry, reservations, etc. Our room was so unique and super comfortable, they thought of the smallest details to make our stay memorable. The food was phenomenal, and the hotel restaurant was the best from our entire trip in Guatemala :) Thank you, we will be back!

Our room the master suite was absolutely stunning. Particularly enjoyed the amazing balcony with stunning views and the very large bathroom with the rain shower and tub. The staff was incredibly kind and helpful, my friend got severe food poisoning when we were out in San Pedro (recommend eating in Santa Cruz and San Marcos - don't eat in the backpacker town San Pedro). Even though it was evening and all the clinics in San Marcos were closed, one of the hotel staff member called one of their family members who was a physcian in town to open the clinic so my friend could get IV antiemetics and IV fluids. He also arrange transport to escort us there. I cannot thank the hotel staff enough for their assistance with helping my ill friend!! Would definitely stay again!!

very nice hotel with the best view ever!

Todo estaba muy bonito, seria recomendable agregar en la descripción que restaurantes están en las cercanías del hotel o indicar si hay existentes.

The property is beautiful, just like the pictures with a great lakeside view of the volcanos. I stayed in a dome which was well decorated and very large, I particularly liked the deck with chairs to enjoy the view. The downside: - It’s very pricey! You’re basically paying for the view. Breakfast isn’t included in the price. Whilst it is beautiful, there are airbnb options nearby with similar views at a fraction of the cost. - It’s very noisy. My room was next to the road that has karaoke bar. They played loud music until midnight. The hotel provides earplugs but they do nothing to help you get to sleep. This should be reflected in the prices the hotel is charging. A good night’s sleep is the minimum I would expect. - Hot water is minimal. Both times I used the shower the water was cold. After letting it run for a few mins it was lukewarm at best. Again this should be reflected in the prices the hotel is charging. Overall a decent stay for a couple of nights. The staff are friendly and it was a convenient location for the activities I wanted to do. The hotel should adjust its prices for a fairer reflection of the stay. At the current cost I would stay elsewhere if I visited the area again.

Amazing stay! The most beautiful views and property at the lake. The drinks and food were delicious! The staff was so helpful, accommodating asks super generous!

El gotel es magnífico! El diseño arquitectónico y la decoración son profundamente acogedores y agradables. El personal en todo momento super lindo y servicial, todas nuestras comidas las realizamos en el restaurante Amo que está en el interior del hotel y no les puedo explicar lo delicioso! TODO! No tuvimos ni deseo ni necesidad de buscar otra opción. El servicio de spa fue satisfactorio y las chicas super amables. 1000/10 de calificación.

The hotel staff are friendly and helpful and the hotel is pretty overall. I appreciated the two pitchers of filtered water provided in our rooms daily for drinking and brushing our teeth. The bed was comfortable as well. Some drawers in the room would be very helpful as it felt like we couldn't really unpack. Unfortunately, absolutely no soundproofing was considered when the property was built, so getting sleep is difficult. Additionally, while I understand the lack of air conditioning, the king rooms dont have screens on the windows or balcony doors which would go a long way in allowing for a cooler and more comfortable stay. Opening the windows or balcony doors for more than a second or two isnt feasible unless you want a room full of bugs. The on site restaurant isn't bad but we were informed just the day before arriving that it would be closed on our final day there, meaning our plan to rest and lounge around was gone and we had to find other options for all meals and drinks that day. Would've been nice to know that earlier. The hot tub that was supposed to be on for 2 hrs per day wasn't functioning during our stay. While the views are beautiful, I wouldn't recommend this hotel as there are other options in other towns along the lake with better amenities, same views and an overall more relaxing experience.