Crown Regency Hotel & Towers

The rooms were large and beds were comfortable. The gym had everything i needed but aircon was not on

The lighting in the room was way too dark. The breakfast was not such a wide range to select from. I stuck to scrambled eggs and rice which was still nice. Both days they only have pineapple as fruit. 1 of the 2 days the pool was closed for maintenance which was sad

Iahaiw Inwai

The breakfast is cold & dry food.

Because its cold when they serve.

The location is ideal for getting around Cebu

The hotel is a little tired and showing signs of wear.

Lovation

Rooms not best

景色とサービス、ご飯はおいしかった

お湯が時々めっちゃぬるいのと人によってタオル補充しなかったりがあった

Location was good and the rooms were nice and big.

Check in was delayed by 45 min, and when we ask for a knife to cut a mango the staff communication wasn’t good and they couldn’t help us. Seemed ridiculous.

nothing

My wife's recently stayed at this hotel in Cebu. Upon arrival on 10 March 2026 at approximately 2:30 PM, she encountered extremely unprofessional and discourteous behaviour from the front desk staff. They were unhelpful, did not offer any assistance and failed to provide adequate information regarding our room and hotel facilities. Most concerning was their conduct toward me personally. The staff repeatedly looked in my direction and giggled among themselves, which I found highly disrespectful, inappropriate, and entirely unacceptable. As a frequent traveller to Cebu, I have never experienced such treatment at any hotel. This behaviour persisted throughout our stay and significantly detracted from our overall experience. It is deeply disappointing that individuals displaying such a lack of professionalism are representing your establishment. Furthermore, I was dissatisfied to discover that the swimming pool—advertised as an available facility—was in fact under construction. This was not disclosed prior to our arrival and constitutes a clear misrepresentation. Given this experience, I will not be returning to your hotel and will strongly discourage my family from staying there. I expect that this matter will be taken seriously and addressed appropriately to ensure no future guests are subjected to similar treatment.