New Delhi Hotel Citizen

There's nothing to like.

Everything

Location was close to airport. Thats the only thing positive about it.

The rooms were not clean, there were cockroaches, dirty linen, bed bugs, etc. It was very noisy. It looked more like a lodge than a hotel.

Bad

The stay was quite reasonable priced.

The property is not very clean, and the location looks Dodgy!

This place was a disaster. The room was full of bugs (small cockroaches). At night, they were roaming around, even on the bed. When I complained about this to the hotel, they sprayed the insect killer in the middle of the night, which was unacceptable from a health and comfort perspective.

The room cleanliness and hygienic level were poor. The breakfast was also subpar, and the serving of breakfast was not hygienic at all. People often touched the food by hand and did not follow proper protocol, which is expected in a dining place.

No parking in front of the hotel ,septic tank is open in front of the hotel which make smell bad ,4th floor kept for booking.com customer ,from the the lift to room is very dirty ,no proper lights at night ,toilet exhaust not working ,room doesn’t have facilities mentioned in the booking page ,no tea bag or microwave as mentioned in the booking page

Only reception staff’s behavior

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Value for money

Stayed here for two nights. Staff was super friendly and the room was in excellent condition.