Houndgate Townhouse

Very easy all staff were knowledgeable

4 times card details had been rejected when done on line . When I arrived the same details were put in on the card machine with no issues.

Clean tidy,very welcoming and the staff and food was amazing

N/a

Location and helpful service

Slow lift

The staff were wonderful; they couldn't do enough to help. There was a young woman serving on Sunday breakfast who was so friendly & chatty, a real credit to the hotel. Everyone from housekeeping to the manager & the kitchen team spoke to us. The four poster bed was incredibly comfortable, the roll topped bath in the bedroom was great because it filled quickly & stayed warm. A real luxury. The room was really warm in the depths of January! The decor was absolutely beautiful and it was all spotlessly clean. Large bottles of still & sparking water, robes & slippers (you need them; the beautiful stone floor in the en-suite is cold!) even ear plugs & a lovely DAB radio. Plenty of sockets to charge your tech, hair dryer, lots of mirrors & decent wifi so you could work from here if you are on business. Nice toiletries that smelt lovely, and lots of fluffy towels. Amazing choice at breakfast. We ate there the first night & my husband had the fish platter which was fantastic. The Sunday lunches looked incredible; we ate elsewhere due to a family event, but wished we'd had the Sunday lunch here! We will be back for it. We would definitely stay again!

It's quite noisy, if you have a room at the front of the property it's a very busy road, traffic & boy racers until midnight on the Saturday night & of course only single glazed as an old property. Also if you are on the 2nd floor you are right above the bar & restaurant & the music feels like it's in the room with you & you can even hear the diners. So if you want a quiet evening & a bath be aware of this. They provide foam ear plugs, but I would suggest taking your own if you can't manage the foam ones. I think they could do with investing in secondary glazing & a thicker carpets in the rooms above the bar. Was disappointed by the lack of selection of teas & milk in the rooms, for such a high end hotel. Only one tea bag each a night & no decaf or herbal tea. They were more than happy to provide a jug of oat milk when we asked, but it was just UHT cartons in the room. When I rang in advance to ask if there was a fridge in the room for insulin, I was told they might be able to put it in the fridge downstairs. As far as I know, It is a legal requirement to provide fridge space for insulin & breast milk etc, I think it would be worth them investing in little fridges for the rooms & then they could provide a little bottle of fresh milk for teas & coffees. So if you have medication that needs to stay cool take a cooler with you. The TV is small & not on a bracket so you can't watch it in bed; but you can watch it from the bath. We took a big iPad, so I would suggest that if you watch TV on a break away. The food was good, the fish platter was very good, but I was disappointed that my steak surf & turf came with frozen catering chips. For the price & the fine-dining image they are portraying, I would expect home made fries. So that was a bit disappointing. But the steak was excellent so I am probably being too picky!

10 min walk from railway station, we were welcomed quickly and efficiently despite staff being busy on Friday night. Room on third floor but lift available. Room overlooking front was beautiful. Large bed, very clean and nice touches like sparkling and.still water and coffee bags. Dinner was amazing. Very quiet room at night. Exceptional breakfast. Stayed 2 nights and felt very relaxed. The staff were all so hard working and super efficient. Seemed to be working at night and there in the morning.

NA

My lovely wife has spoilt me to a night away and a foodies fairytale of excellence and exquisite wine. A Birthday treat that was like no other! Made feel at home as soon as we walked in. Drinks at the bar served by lovely staff and so knowledgeable. As a chef of forty years under my belt it was such a pleasure to listen to their wine recommendations. A real treat! The room we had was second to none but 5 star standard. Amazing. A lovely touch from the team, a bottle of Fizz awaiting us as we unpacked. For me my meal was simply an epicurean delight, Oysters to start which were divine. Followed by a very comforting surf and turf steak and huge red prawns. Delicious! Accompanied by a superb bottle of Fleurie. Along with great friends for company, the whole team at Saltfish are simply amazing. So helpful and super efficient! A massive thank you to you all for making my Birthday so special. Also….. The best Old Fashioned and Espresso Martini ever!!! Thank you👌👌👨‍🍳

A gorgeous little boutique hotel and restaurant lovely decor amazing breakfast and great helpful staff!