The Old Bridge

The greeting on arrival was very disappointing 4pm like we were an inconvenience The fire alarm went off early in the morning. The breakfast was overcooked and disappointing we would have expected a higher standard. There was no need for this as residents did not all go into breakfast as soon as we were allowed back in. It was like the food had been cooked a few hours before gone cold and reheated. Room 12 constant humming noise that made in impossible to sleep - like a white noise. Regarding the fire alarm being activated naturally we all had to gather outside whilst the issue was investigated. The chefs were smoking in full view of the guests which I thinking was unacceptable and does not make a good impression

The location is really nice, scenic background and beautiful setting!

The staff at this hotel were exceptional particularly the young ladies that waited on in the restaurant ,very friendly very attentive and polite

Nothing

Very friendly and helpful welcome. The room was pleasant with a comfortable bed including feather pillows, desk, cupboard/shelves and ensuite. The breakfast menu was excellent and the cooked breakfast (smoked haddock) that I had was very good. The sourdough toast was excellent.

If only the feather pillows were matched with a natural fibre duvet! My room was also obviously a long way from the hot water tank as it took a few minutes to get hot water to the shower and the pressure was not great.

everything was great

NA

Staff very helpful polite. Restaurant manager was very professional and helpful. Came to talk to us and when found out it was my partners birthday gave him little treat. Nice.

N/A

A very traditional hotel plenty of staff and comfortable warm bedrooms.

The car park is often full if there's a function taking place.

Very nice hotel with massive car park. Very good breakfast and nice restaurant for dinner.

Nothing

Ambience is good. As a previous resident of many years ago, the hotel was an exceptional experience. It has an average experience now.

Food service was very slow. Quality of breakfast was below average for the cost. It was not a good experience to be having dinner whilst staff were taking Christmas decorations in the restaurant down; that showed a lack of respect for those present and it should be when it is closed. Bath water temperature was tepid, so could don't use it.