The Old Bridge

Great hotel, the hot water wasn't hot in the evening but other than that I couldn't fault the place.

Everything

Excellent all round service. Impeccable standard in customer service, accommodation, and food. Delicious breakfast and a wide choice. Large car park. Close enough to town centre to walk in.

Ambiance. Comfortable, well appointed room. Location. Efficiency of staff.

Aspects of dinner and breakfast substandard for an otherwise good quality hotel, and for price paid.

Location, very comfy bed & warm room.

We have stayed at The Old Bridge and also dined without staying several times over the last 25 years and our last stay sadly saw a real decline. The property itself was lovely as always, but the staff and food were not of the same calibre. There was zero engagement or interest from staff, lots of things forgotten, or got wrong. Just not what we had been used to there at all. I seriously think the staff could do with some decent training. Seeing as it was December and the run up to Christmas, the fire wasn't on in the bar so it felt quite flat and a bit chilly, not at all the same warm, cosy atmosphere we had experienced in previous years. Breakfast – poached eggs were overdone In room – tea & coffee making stuff but no milk – you had to request it from reception (which is OK if you spot the note before everyone's disappeared for the night!)

Stylish and great food. Room was top quality and I stay in lots of hotels.

Nothing

Breakfast (as part of the package) was excellent. Plenty of options and really tasty.

Bathroom was quite cold and the facilities for drying towels after use was a problem. The towel rail fittings were new but traditional (consistent with the age of the hotel) and less efficient than modern bath towel rails. The room was large but we had to access it by going outside the hotel on two very rainy days - we were not aware of that when we booked.