Fairfield Inn & Suites Rocky Mount

I highly recommend that you not stay at this property if you appreciate courteous staff and few amenities like a working tv and iron/ironing board and clean carpet.   As a Marriott Lifetime Platinum member, I have frequent experience with Marriott properties, yet the service I encountered during this visit was significantly below standard. Not all staff just the Manager (of all people).  The primary issue occurred at the front desk when I requested a receipt. Due to the absence of front desk staff, a maintenance worker attempted to assist but was unable to operate the system. When he requested assistance from the "manager" on duty, she appeared visibly frustrated that she actually had to help a customer.  Rather than providing professional service, she loudly argued with me in the lobby regarding third-party receipt procedures and was dismissive and sarcastic, while other guests were in the lobby as well. Uhhh, Furthermore, the room was not properly maintained, as both the television and the iron were non-functional. I still prefer Marriott properties over other hotels but can not reccomend this property to anyone. There are other properties in the immeidate area so save yourself some grief and book another hotel if you find yourself in Rocky Mount.

We stay every year to split the trip up to Garden City, SC. Never disappoints!

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A very nice breakfast with friendly serving staff.

We stayed in a handicapped room. The bed was so low that my husband could not get out of it without my assistance. Thus I was alert all night, "on call" as it were, to meet his needs. It was not a restful night. I also expected a walk-in shower, but I must have read the room description wrong. My husband was unable to shower. Turned out the shower head only produced less than 1/2 the water pressure anyway as most water flowed out of the tub spigot. I reported this to the staff at check-out (along with a funky faucet in the sink). Also, as we were checking in, the staff member told me I owed additional money for our room. It was not until I showed her the receipt from booking.com that the problem was resolved. Luckily I brought the receipt. Also, even though we had paid in advance (non-refundable), we were still asked for a credit card for "unexpected expenses"...at $20, which was to be refunded at check-out. This may be a common practice, but I would not choose a hotel if I knew I'd be charged in advance "just in case".

Indoor pool

Food

no breakfast

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