Okushiga Kogen Hotel

ski out the door, cool mid century vibe - with 70's room. beautiful scenery. great breakfast and the 1/2board not too shabby as well.

ran out of beer in the vending machine, then did not fill it up for three days. Also, the barman could try and be a little less grumpy, the days that he had off and other people managed the bar were much more relaxing.

Ski in/out was excellent. The staff were very helpful and friendly and the rooms were comfortable.

You’re a bit of a captive audience so you really need to eat at the hotel. The breakfast was great but can be a bit expensive eating dinner there every night.

Old but very Well maintained hotel. Spacious rooms and front desk staff were very accommodating. Great location for skiing but if you’re not skiing there isn’t anything else to do.

Dinner bookings hard to get, meals were not very good and very over priced. Restaurant staff didn’t seem to know what they were doing and desperately need training. Bar staff at lounge were very slow and need training.

Staff are great

Very friendly helpful staff always willing to help and do whatever to make your stay exceptional. Great atmosphere throughout. French restaurant is superb and Michel maintains a very high standard which makes it worth staying just a little further and at the end of the line for skiing rather than at Yakebitaiyama or Ichinose.

Nothing really, although the beds get a little hard.

The front desk staff were helpful and spoke some English. The standard room size was good for Japan. The French and Japanese dinners were good but we had half board so not sure of the price as I think they may be a bit expensive for what they are. The rental ski shop and ski lockers are part of the hotel so very convenient. The location is very good. The entire hotel is interconnected and very warm so jeans and t shirt fine at night time in winter. Genuine ski in ski out very good location.

The wait staff spoke very little (no English) and some very poor service. Some good so just hit and miss. The lounge bar had a very rude staff member who walked around with a message on his phone saying if you want to sit here you have to order a drink. That is simply not acceptable. It’s not a cheap hotel and the bar lounge is one of only 2 common areas to sit at night with kids. I was disgusted by this and complained to management. Unacceptable. The breakfast was not up to standard for a hotel of this price bracket and they regularly ran out of items. The hot baths are ok but not great. It’s not an onsen and there is no outdoor bath. The teppanyaki was good food but the chef didn’t do any show so it was a waste of money really. The ceiling height in the bathroom is low. I’m 6”4 and my head was grazing the ceiling.

Our three Japanese dinners were consistently outstanding. French was very good on two nights and ok on a third. Back to breakfast, bread and pasterries were good. Property was very comfortable. Good size room, shower over bath, good water pressure, the onsen is large ans while the water not hot enough for me, my wife thought it was perfect. Yoshi's service as the front desk was excellent. Complementary access to the excellent sauna and 20 metre indoor pool at asjacent hotel was an unexpected bonus. The location is great for accesss to the slopes. I would highly recommend the half board option as the included dinners are very good.

The booking of dinner choices needs improvement. Hotel asked for preferences prior to arrrival but despite multiple emails there was no acknowledgement. Upon arrival dinner options had not been arranged and the whole process seemed disorganised and took time and multiple interactions during the stay to make the arrangements. On three of seven nights we had to wait for a call to come to the resturant as they were overbooked. While the service from Yoshi at the front desk and Micheal in the French resturant was very good, service from other staff was variable. That said, most seem to be trying their best. An offer to assist with luggage on departure would have been appreaciated. This is a great place to come skiing but there is zero to do in the evenings and prebooking of dinners is essential. The quality of the wine on the menu but was expensive. FYI Corkage for BYO was 4400Yen/bottle whereas a good red wine was 8400Yen. Breakfast was passable. Eggs can be cooked to order but there is no signage that indicates this. The meal in small Teppan resturant was very average. The chef overcooked the lobster to the point it was just a mash and there was limited engagement with the six dinners. Definitely not of the same high standard as the the other Japanese food and certainly not worth paying the extra supplement to attend. The public areas of the property look a bit tatty and are sorely in need of renewal. However, everything worked and it was comfortable.