Hyatt Place St Augustine Vilano Beach

Clean ,good breakfast ,friendly people

The room was nice.

The housekeeper ignored the privacy tag on the door and came in anyway. We were very embarrassed and felt violated.

room was really nice and spacious. Loved it, unfortunately the balcony looked out onto an ulgy field.

When checking in, employee was really nice but seemed untrained when ask about our room. I wanted a room with a view and I was willing to pay more. He did not know the location of our room and did not seem to care.

Husband and I stayed 3 nights, with our medium size dog. The room was clean and we felt welcomed. There was a standard "free" breakfast, and decent coffee, tea and water served 24 hrs. There are a few restaurants in the area within easy walking distance, including 2 in the hotel. The rooftop restaurant/bar had a nice atmosphere and the food was good. Publix across the street was convenient. The dog friendly beach is also very large, clean and easy to walk to; we could see the sea from our balcony. The rooms were quiet. Water pressure was nice. Staff was nice. Valet is required, standard rate, and it was easy to have the vehicle brought around utilizing text messaging.

Excellent location, staff and rooms!

The location was great a short drive over the bridge to old town St Augustine. A regular shuttle would be a great addition - can be shared by all the hotels at the location. Rooms very spacious . Great breakfast and excellent standard of decor in the lobby and dining room. Has a very roomy and luxury feel.

The room we were allocated was on the third floor. As soon as we got to the room we could hear running water - like rain coming from the corner. Notified reception and a maintenance person who spoke little English was sent up. He could not figure out where it was coming from. Changed our room to next door and the water sound was even worse a little later on- like a torrent of running water almost every 15 mins. From the bathroom toilet flushing sound very loud and regular sounds of pulling furniture. At that time no other room available. In the morning at reception we complained again as we got very little sleep and were told that there is a roof top bar above us she said she could not move us to the available room without manager permission. Manager refused the room change and lied that the bar would be shut now until we checked out- it was open- we stayed five nights- complaining each morning about the disturbance but nothing was done and we were not offered a room change or reimbursed. Do not get a room in the third floor, maybe it’s only some rooms under the rooftop bar above -I don’t know- unless you are a very heavy sleeper!!!

The room was very clean, the valet team was helpful and overall the experience was fine. Next time we’re on Vilano Beach. We might look at other options.

Location was good & overall a great experience. Customer service was great! Caleb was the best & we felt like VIP guests.

Location was perfect, stayed in a suite and it was absolutely clean and extremely large. The valet parking staff- was amazing!!! They even ran in the rain to get my phone I left in my car and forgot about with a smile on their face. The cleaning service people were sweeter than ever, and I had a blast with the bartenders downstairs after the amazing waiter I had on the rooftop. Wood highly recommend this place to anyone heading to St Augustine.